Porsche dealers frequently log 'could not duplicate' on the 992's intermittent PCM, camera, and fuel odor complaints. Here is what to do:
1. Demand a written repair order every visit — even a 'could not duplicate' notation counts as a repair attempt under Song-Beverly. It must list your symptom, the date, and mileage.
2. Document before you go in. A 30-second video of a black PCM screen or a camera that cuts out beats any verbal complaint. Timestamp and upload to cloud storage immediately.
3. For fuel smells: do not restart the car — tow it. Use the exact words 'fuel leak' on the repair order and ask the service writer to confirm in writing they inspected the high-pressure fuel lines above the flat-6. A confirmed fire risk cannot be dismissed as 'cannot duplicate.'
4. For camera failures: ask the dealer whether Recall 25V896000 software has been applied to your VIN. If yes and the camera still fails, that is a failed repair attempt — document it.
5. For wheel concerns: request written confirmation the center-lock bolt was inspected and torqued. If Recall 24V809000 is pending, do not drive — Porsche's notice says so.
6. Track every interaction: date, mileage, symptom, dealer, outcome. Call Porsche customer service at 1-800-767-7243 and log those calls too.
7. Two failed attempts on a safety defect, or 30 cumulative out-of-service days, may be enough to trigger Song-Beverly eligibility. Consult a California lemon-law attorney.