Mercedes-Benz EQE V295 (sedan) Problems, Recalls & Lemon Law

EV warning message; reduced power; charging fault; battery recall; fire risk warning

NHTSA recall 23V309000 found the EQE 350's battery monitoring software failed to alert the driver of a high-voltage battery malfunction, violating FMVSS 305. Under California Song-Beverly, a recall-backed FMVSS non-compliance is a confirmed safety defect. If Mercedes-Benz did not timely complete the BMS software update or if post-update battery warnings recur, the owner may have grounds for a warranty repair claim. Owners should verify the recall was performed and retain the repair order showing campaign 2023070013 completion.

Dealers will update the battery management system software, free of charge. Owner notification letters were mailed beginning August 18, 2023. Owners may contact MBUSA customer service at 1-800-367-6372. MBUSA's number for this recall is 2023070013.

warning light; recall notice; repeated dealer repair

NHTSA recall 23V555000 confirmed that roof-frame absorbers in the 2023 AMG EQE, EQE 500, and EQE 350 could detach during window air bag deployment and strike occupants. A defect that undermines the effectiveness of a primary occupant-protection system in a crash is a core safety impairment under Song-Beverly. Owners should confirm dealers have performed the absorber replacement under campaign 2023080004 and retain the repair order as documentation.

Dealers will replace the absorbers, free of charge. Owner notification letters were mailed September 1, 2023. Owners may contact MBUSA customer service at 1-800-367-6372. MBUSA's number for this recall is 2023080004.

tail light out; exterior light warning; reduced rear visibility

NHTSA recall 23V853000 confirmed that the 2023 EQE 350's headlights could be incorrectly aimed due to a software error in the headlight control unit, reducing visibility and impairing dynamic driving control. Incorrectly aimed headlights at highway speed constitute a safety impairment. If a dealer has not performed the headlight control unit software update, owners should request it under the open recall before any lemon-law evaluation. Post-update recurrence of headlight malfunction would strengthen a Song-Beverly claim.

Dealers will update the headlight control unit software, free of charge. Owner notification letters were mailed by February 2, 2024. Owners may contact MBUSA customer service at 1-800-367-6372.

warning light; recall notice; repeated dealer repair

NHTSA recall 24V115000 confirmed defectively manufactured 80-amp fuses across a broad fleet of 2023-2024 Mercedes-Benz vehicles including the EQE, with consequences including sudden loss of drive power, loss of restraint system function, loss of instrument cluster, and increased fire risk. Because the recall explicitly identifies loss of safety systems and fire risk, a vehicle where fuse failure has caused injury risk or where the recall remedy has not been performed may present a strong Song-Beverly claim. Owners should confirm campaign 2024030008 was completed.

Dealers will replace the main fuse boxes, free of charge. Owner notification letters were mailed April 5, 2024. Owners may contact MBUSA customer service at 1-800-367-6372. MBUSA's number for this recall is 2024030008.

EV warning message; reduced power; charging fault; battery recall; fire risk warning

NHTSA recall 24V372000 confirmed that BMS software could cause the high-voltage battery to shut down mid-drive, producing sudden loss of propulsion — a confirmed crash-risk defect. The recall covers 2024 EQE sedan and 2023-2025 EQE SUV. If an owner experienced a sudden power loss event before the BMS software update was applied, or if the shutdown recurs after the update, those repair visits count toward Song-Beverly's reasonable-attempts threshold. Owners should ensure campaign 2024060002 is recorded on their service history.

Dealers will update the battery management system software, free of charge. Owner notification letters were mailed July 5, 2024. Owners may contact MBUSA customer service at 1-800-367-6372. MBUSA's number for this recall is 2024060002.

warning light; recall notice; repeated dealer repair

NHTSA recall 25V150000 confirmed that rim inserts on 2023 EQE 350 4MATIC and EQE 350+ vehicles could detach while driving, creating a road hazard for other vehicles and increasing crash risk. The recall remedy requires dealer inspection and replacement of defective inserts under campaign 2025030016. If the owner has experienced an incident where a rim insert detached before the recall repair, or if detachment recurs after the recall, those events support a Song-Beverly warranty repair claim.

Dealers will inspect and replace the rim inserts as necessary, free of charge. Owner notification letters were mailed April 25, 2025. Owners may contact MBUSA customer service at 1-800-367-6372. MBUSA's number for this recall is 2025030016.

sticky steering; steering wheel feels stuck; increased steering effort; steering recall

NHTSA recall 25V533000 confirmed that the steering coupling bolt on 2023-2026 EQE vehicles may be improperly tightened, allowing the coupling to loosen from the steering rack and cause loss of steering control — a defect directly capable of causing a non-collision crash or fatality. This is the clearest lemon-law predictor in the EQE's recall record: loss of steering at speed is a textbook Song-Beverly safety impairment. Owners should confirm campaign 25V533 was completed under the October 2025 owner notification and preserve the repair order.

Dealers will tighten the steering coupling bolts as necessary, free of charge. Owner notification letters were mailed October 6, 2025. Owners may contact MBUSA customer service at 1-800-367-6372.

infotainment screen goes black; all three displays freeze or reboot; car will not start after OTA update; instrument cluster dark at startup; seat stops mid-adjustment and car won't drive; multiple warning messages appear; towed to dealer, dealer cannot replicate

A vehicle rendered inoperable by an over-the-air software update constitutes a substantial impairment of use and safety under California Song-Beverly (Cal. Civ. Code §1793.2). If a Mercedes-Benz dealer cannot restore normal operation across two or more repair attempts — or if the combined out-of-service time exceeds 30 days — the vehicle may qualify for repurchase or replacement. Owners should document every OTA installation date, each dealer visit, and the specific symptoms and RO notes at each visit.

Dealer performs MBUX software reflash or hard reset via OBD port. In cases where the OTA itself bricked the vehicle, Mercedes-Benz Roadside Assistance has dispatched a technician for an on-site reflash. Some owners required tow and multi-day dealer stay while awaiting a replacement OTA package. No single recall covers this pattern.

range drops 30-40% vs EPA rating; full charge shows far fewer miles than advertised; range dramatically lower in winter; dealer says degradation is within spec; battery not repaired; displayed range unreliable

A material discrepancy between warranted range and actual usable range — where the manufacturer declines to repair and characterizes a 40% shortfall as within spec — may constitute a substantial impairment of use and value under Song-Beverly. If the dealer refuses to repair or acknowledge the defect across multiple visits, owners should obtain written documentation of each refusal and preserve any Mercedes-Benz marketing materials that specified the EPA range figure.

No recall or TSB addresses the range shortfall as of Jun 30, 2026. Dealers have advised owners that cold-weather range reduction is expected and within specification. Mercedes-Benz has issued BMS software updates (recalls 23V309000 and 24V372000) for related monitoring and shutdown issues; whether those updates also improved cold-weather range management is not confirmed in public records.

DCFC session starts fast then slows sharply; charging speed drops to low rate mid-session; charging session terminates before completion; must replug multiple times to finish charge; charging speed well below rated 170 kW peak; vehicle displays charging error

Persistent inability to charge at advertised rates — particularly when accompanied by repeated session terminations that leave the vehicle unable to complete a charge cycle — may support a claim that the vehicle is substantially impaired for its ordinary purpose under Song-Beverly. Owners should retain charge session logs from the Mercedes Me app and document every failed or truncated DC fast-charge session.

No recall or TSB directly addresses DCFC throttling as of Jun 30, 2026. Mercedes-Benz has issued BMS software updates (recalls 23V309000 and 24V372000) that may have incidentally affected charging behavior. Owners experiencing repeated session interruptions should document each event and request dealer diagnosis with a written repair order.

car dead in morning despite being plugged in; 12V battery warning; AC or heat triggers electrical fault; repeated dealer visits for same issue; more than two months total at dealership; dealer cannot find root cause; vehicle not repaired after four service visits

The documented pattern of four dealer visits and more than two months of cumulative out-of-service time for the same unresolved defect is a strong Song-Beverly indicator. California law presumes a lemon if a vehicle is out of service for more than 30 cumulative calendar days for warranty repair (Cal. Civ. Code §1793.22). Owners should request written repair orders for every visit and confirm the defect description is recorded identically on each RO to establish the repair-attempt pattern.

Recall 24V115000 (fuse box replacement) has been issued and may address some related failure modes. Beyond the fuse recall, dealers have replaced 12V batteries and performed electrical system resets. In at least one documented case, four dealer visits over two months produced no durable repair.

car slams on brakes suddenly with no obstacle; brakes engage hard at highway speed; AEB fires in empty road; car nearly rear-ended by following vehicle; dealer cannot replicate; AEB triggers on radar detector frequency in nearby cars; brakes engage when exiting driveway; system acknowledges failure but has no fix

Phantom emergency braking at highway speed — particularly where a following vehicle nearly causes a collision — constitutes a substantial impairment of safety under Song-Beverly. The pattern of repeated dealer visits with cannot-replicate findings is a classic predicate for lemon-law eligibility: California law does not require the dealer to have successfully reproduced the fault, only that the owner presented the vehicle for repair. Owners should obtain written repair orders recording every AEB incident presentation, even when the dealer finds nothing.

No dedicated recall or TSB addresses phantom AEB on the EQE as of Jun 30, 2026. Dealers have performed software diagnostics and returned vehicles without repair in documented cases. Owners experiencing repeated phantom braking should document each event with date, location, speed, and any dash-cam footage, and present all documentation to the dealer on each return visit.

instrument cluster screen completely black when starting car; no speedometer; no ADAS display; dashboard non-responsive; multiple power-cycle attempts required to restore display; appears to be software-related; known issue per owner web search

Operating a vehicle without a functional speedometer or ADAS readout constitutes a safety impairment. If the cluster blackout recurs despite repeated dealer software updates, owners may establish the two-or-more repair-attempt threshold under Song-Beverly §1793.22. Each dealer visit must be documented with a repair order that specifically identifies the instrument cluster failure.

Dealers have performed MBUX software resets and updates. No dedicated recall covers instrument cluster blackout specifically. Owners should document each occurrence with photos of the dark cluster and request a written repair order on every visit.

car loses all power suddenly while driving at highway speed; turtle mode warning; drive system malfunction alert; multiple warning messages on dash; vehicle coasts to shoulder; tow required; repeated malfunction after repair; three or more dealer visits for same issue; 16+ days out of service

Sudden loss of drive power at highway speed is a textbook safety impairment under Song-Beverly. At least one NHTSA complaint documents three dealer repair attempts and more than 16 cumulative out-of-service days for the same drive system malfunction — both the two-attempt and the 30-day out-of-service Song-Beverly thresholds may be met. Owners should ensure every tow and loaner period is documented on a repair order.

Recall 24V372000 provides a BMS software update for related battery-shutdown events. Individual cases have also required regen brake component replacement. In documented cases, multiple dealer visits and extended out-of-service periods were required. Owners should ensure recall 24V372000 has been performed and request written documentation of any additional component replacements.

sunroof explodes without impact or warning while driving; glass shatters inward at freeway speed; sounds like a gunshot; glass falls on passengers; dealer denies warranty coverage; blamed on rock strike without evidence; independent adjuster found defective glass

Glass shattering inward at freeway speed presents an obvious safety hazard and, if the manufacturer wrongfully denies warranty coverage, may support a Song-Beverly claim for both the defect and the denial of warranty repair. Owners should preserve photographs, any police or incident reports, and — critically — the dealer's written warranty-denial explanation. An independent adjuster report contradicting the dealer's finding is powerful corroborating evidence.

Sunroof panel replacement under warranty or out-of-pocket if warranty denied. No recall or NHTSA investigation opened as of Jun 30, 2026. Owners denied warranty coverage should request written documentation of the dealer's denial rationale and, if possible, obtain an independent inspection report.

run-flat tire blows out after minor road irregularity; multiple blowouts on same vehicle in short period; tire sidewall bubbles; car too heavy for run-flat specification; standard AMG wheel option; six blowouts documented on one vehicle; dealer and Mercedes do not acknowledge a defect

Repeated blowouts on OEM-specified tires — particularly where the owner has replaced the tires with the same specification and the failures recur — may support a claim that the vehicle as delivered is defective in its tire-wheel-vehicle weight combination. Under Song-Beverly, the defect need not be in the car's mechanicals; defective standard-equipment tires and wheels that repeatedly fail can qualify. Owners should document each blowout event with photos, retain the failed tire if possible, and request that the dealer record each event on a repair order.

No recall or NHTSA investigation addresses this specific tire-wheel-vehicle weight combination as of Jun 30, 2026. Recall 25V150000 covers the separate issue of rim insert detachment on the same wheel package. Owners have replaced tires multiple times under warranty or out-of-pocket without a durable fix.