The Folgore's key defects — MIA freeze events, OTA failures, regen inconsistency, charging throttling — are intermittent. A dealer may close the repair order 'unable to duplicate' (UTD) after a short test drive. Here is how to protect your claim:
1. VIDEO EVERY EVENT. Record the frozen screen, blank camera, or Park failure on your phone. Note the time, date, temperature, and what you were doing. Transfer the video off the vehicle immediately.
2. CALL THE DEALER THE SAME DAY. Even if the defect clears after a power cycle, call and ask to have the event logged as a complaint. A dated complaint entry is your evidence.
3. REQUEST THE MDWA FAULT-CODE LOG. The Maserati MDWA diagnostic tool stores fault codes with timestamps even when the fault is inactive. Ask the technician to pull and print the full fault-code history — not just current codes — and give you a copy.
4. CONFIRM RECALL COMPLETION IN WRITING. Ask your service advisor to confirm in writing that recalls 24V892000, 25V098000, and 25V722000 have been completed on your VIN. If any are open, ensure the repair order documents the work performed.
5. LOG EVERY CHARGING SESSION. For charging shortfall claims, save charger network app logs (ChargePoint, EVgo, IONIQ) showing session peak kW, duration, and start/end SOC.
6. TRACK OUT-OF-SERVICE DAYS. Every day the car sits at the dealer — including time waiting on Italian-sourced parts — counts toward Song-Beverly's 30-day threshold. Write down drop-off and pick-up dates for every visit.
7. ESCALATE IN WRITING. After two UTD outcomes, send a written notice to Maserati North America customer care via certified mail or email with read-receipt, summarizing the defect history and repair attempts.