01
Missing Front Shock Absorber Spot-Welds — Stability Risk — Recall 22V238000 (2022)
warning light; recall notice; repeated dealer repair
Safety2022
OPEN HOURS MON–FRI | 9AM–6PM
2022-2026 Lexus NX 350 owners: infotainment freezes, backup camera recall, LSS+ failures, and transmission issues may qualify as lemon-law claims. Free review.
You paid a significant premium for the 2022-2026 Lexus NX 350. The promise was simple: Lexus reliability, wrapped in an all-new second-generation body with a brand-new turbocharged engine, a redesigned infotainment system, and a suite of safety technology that was supposed to redefine the compact luxury SUV segment. Instead, many NX 250 and NX 350 owners encountered the vehicle's first model year in the worst possible way — frozen touchscreens, safety systems that cut out without warning, transmissions that clunked and shuddered, and in some cases, panoramic moonroofs that exploded at highway speed with no warning at all.
The AZ20 platform NX introduced the T24A-FTS 2.4-liter turbocharged engine, a new Direct Shift eight-speed automatic, and replaced the old interface with the all-new Lexus Interface touchscreen — a system that promptly became the defining complaint of the generation. Within months of launch, Lexus issued a head-unit software TSB for display freezes. Before the first model year closed, three separate recalls had been filed: missing front shock-mount welds, an electronic parking brake that could not engage, and a spiral cable defect that could prevent the driver's airbag from deploying. By August 2023, Lexus launched Special Service Campaign 23LC01 to fix a forward camera bug that took the entire Lexus Safety System+ offline for four-second windows at any speed. In March 2026, NHTSA issued Recall 26V162000 for a rearview camera that fails to display in Reverse.
The pattern is clear: the second-generation NX's launch was rushed, and early buyers absorbed the cost. If your NX has returned to the dealer multiple times, you may have California lemon-law options worth understanding.
The issues owners report most, ranked by severity — each one verified against a cited NHTSA source.
warning light; recall notice; repeated dealer repair
brake pedal problem; reduced braking; unexpected braking; brake warning light
sticky steering; steering wheel feels stuck; increased steering effort; steering recall
touchscreen freezes mid-drive; display goes black or blank; navigation locks up; Apple CarPlay drops mid-connection; Android Auto stops working; backup camera fails to load; screen flickers repeatedly; head unit unresponsive to touch; system reboots on its own
pre-collision braking suddenly unavailable; lane departure warning stops working; radar cruise control disables mid-drive; automatic high beams stop functioning; safety system warning light illuminates; Lexus Safety Sense off without input; ADAS unavailable message on display; system reactivates after 4 seconds
harsh clunk when shifting from Park to Drive or Reverse; transmission shudder between 1000-2000 RPM; vibration felt in floor at 15-25 mph; delayed engagement after gear selection; transmission hesitation when accelerating from stop; burning smell from drivetrain; fluid leak from transmission; shift system malfunction warning; loss of power or stalling during gear engagement
A settled Margarian Law case on this exact model, published with the actual settlement math.
Open any defect for the symptoms and why it matters for a California lemon-law claim. Each is tied to a cited NHTSA source.
warning light; recall notice; repeated dealer repair
A shock absorber that can separate from its mount at the front suspension tower poses an immediate loss-of-stability risk under California law. Recall 22V238000 (NHTSA, April 2022) required dealers to weld or replace affected body panels. If an owner returned to the dealer after the recall repair with continued suspension noise, handling irregularities, or a second inspection showing incomplete welds, those post-recall visits count toward Song-Beverly's reasonable-number-of-attempts standard for a safety defect.
Dealers will add welds to body panels or replace the body panels where welds have failed, free of charge. Owner notification letters were mailed on June 10, 2022. Owners may contact Lexus customer service at 1-800-331-4331. Lexus's number for this recall is 22LA02.
brake pedal problem; reduced braking; unexpected braking; brake warning light
An electronic parking brake that cannot engage while the transmission is in Park creates a rollaway hazard — NHTSA classified this as a FMVSS 135 violation (recall 22V661000, September 2022). Remedy is an ECU software reflash. If the owner experienced a rollaway event before the recall was performed, or if EPB engagement warnings continued after the reflash, the vehicle's repair history may support a Song-Beverly claim combining this safety defect with any co-occurring issues in the same model year.
Dealers will reprogram the Skid Control ECU, free of charge. Owner notification letters were mailed November 1, 2022. Owners may contact Toyota's customer service at 1-800-331-4331. Toyota's numbers for this recall are 22TA11 and 22LA04.
sticky steering; steering wheel feels stuck; increased steering effort; steering recall
An airbag that may not deploy in a collision is one of the most severe safety defects recognized under Song-Beverly. Recall 23V480000 (NHTSA, July 2023) covers 2023-2024 NX 250 and NX 350 vehicles with insufficiently welded spiral cable assemblies. Dealers inspect and replace the assembly if defective. If an owner experienced any steering-wheel electrical anomaly (horn failure, cruise stalk issues, or airbag warning light) before or after the recall remedy, those visits strengthen a lemon-law timeline. This defect alone, if it required two or more repair attempts, may satisfy the Song-Beverly presumption.
Dealers will inspect and replace the spiral cable assembly, if necessary, free of charge. Owner notification letters were mailed September 8, 2023. Owners may contact Toyota's customer service at 1-800-331-4331. Toyota's number for this recall is 23TA08. Lexus' number for this recall is 23LA02.
touchscreen freezes mid-drive; display goes black or blank; navigation locks up; Apple CarPlay drops mid-connection; Android Auto stops working; backup camera fails to load; screen flickers repeatedly; head unit unresponsive to touch; system reboots on its own
Under California's Song-Beverly Act, an infotainment system defect qualifies if it substantially impairs use, value, or safety — the backup camera failure component of this TSB crosses a FMVSS 111 threshold. If a dealer performed two or more software updates that failed to permanently resolve the freeze or camera failure, those repair attempts each count toward Song-Beverly's 'reasonable number of attempts' standard. Owners should retain all ROs documenting each infotainment visit.
Dealer updates head unit firmware via Lexus Techstream (no parts replacement). After the update, persistent backup camera or CarPlay failures may require a second visit to separately address the camera or phone-pairing profile.
pre-collision braking suddenly unavailable; lane departure warning stops working; radar cruise control disables mid-drive; automatic high beams stop functioning; safety system warning light illuminates; Lexus Safety Sense off without input; ADAS unavailable message on display; system reactivates after 4 seconds
A temporary loss of pre-collision braking and lane-keep assist at highway speeds is a safety impairment under Song-Beverly. If the dealer's campaign 23LC01 software update did not permanently resolve the condition, or if the owner brought the vehicle in before the campaign was announced and was told 'no problem found,' those prior visits count as repair attempts. California law does not require the fix to be a recall — a service campaign with a documented software defect satisfies the manufacturer's acknowledgment threshold.
Dealer updates forward recognition camera firmware free of charge under campaign 23LC01. Repair takes approximately 45 minutes. If symptoms persist after the update, dealer should escalate to camera module replacement.
harsh clunk when shifting from Park to Drive or Reverse; transmission shudder between 1000-2000 RPM; vibration felt in floor at 15-25 mph; delayed engagement after gear selection; transmission hesitation when accelerating from stop; burning smell from drivetrain; fluid leak from transmission; shift system malfunction warning; loss of power or stalling during gear engagement
A transmission that shudders, harshly engages, or fails to maintain smooth power delivery substantially impairs the use and value of a vehicle sold as a premium SUV. Under Song-Beverly, if the owner brought the vehicle in two or more times for transmission shudder or harsh shift complaints and the dealer's software update did not permanently resolve the condition, those visits establish the repair attempt pattern required for a lemon-law claim. Active class-action litigation (NJ, CA, TX) may also support a Song-Beverly case by demonstrating Toyota's prior knowledge of the defect.
TSB L-SB-0040-23: ECM/TCM software update resolves the Park-to-Drive clunk. Software updates do not address mechanical torque converter wear or internal fluid degradation. Severe cases may require transmission fluid replacement, torque converter, or full transmission replacement (estimated $9,000+ out of warranty).
backup camera image does not appear when shifted to Reverse; black screen where rearview camera should display; rear camera works intermittently but not reliably; camera fails after auto start-stop engine restart; rearview camera unavailable warning; camera loads several seconds late after engaging Reverse
A rearview camera that intermittently fails to display directly impairs safe backing — a FMVSS 111 violation that California courts treat as a safety defect impairing the vehicle's use. If an owner brought the vehicle in for camera failure before the March 2026 recall was issued and was turned away without a fix, those pre-recall visits count as repair attempts under Song-Beverly. Owners whose dealers perform the recall remedy but continue to experience camera failures may still have a viable lemon-law claim based on the cumulative repair history.
Dealer updates rearview camera software or replaces the camera module, free of charge. Owner notification letters were scheduled to be mailed by May 3, 2026. Owners may contact Toyota customer service at 1-800-331-4331 (recall 26V162000).
exterior door handle button feels rock hard and will not depress; door cannot be opened from outside; door opens while driving (passenger-side); door shows as open on dashboard but is closed; door electronically unlocks by itself at highway speed; door handle button unresponsive in cold weather or after rain; owner must use interior mechanical override to exit
A door that cannot be opened from outside (trapping occupants) or that opens unintentionally at highway speed constitutes a safety impairment under Song-Beverly. While no US recall has been issued, Canada's LB3 service campaign demonstrates the manufacturer's awareness of the defect. Repeated dealer visits where US owners were told 'no defect found' because the Canadian campaign was not applied would count toward the repair-attempt standard. Owners should document every visit where the door handle was inspected or adjusted.
Lexus Canada: door handle replacement under Limited Service Campaign LB3. US: dealers may replace handle under warranty or goodwill claim. Emergency workaround: pull interior door handle lever twice — first pull releases lock, second pull opens door mechanically. If door opens unintentionally while driving, dealer should inspect door latch control wiring.
sunroof glass explodes while driving with sunroof closed; loud bang followed by shattering tempered glass raining into cabin; moonroof glass cracks or shatters with no impact or road debris; glass shattering occurs at highway speeds; defroster active at time of shattering in some reports; sunroof shade was closed — occupants unaware until glass fell
A moonroof that shatters while driving constitutes a safety defect under Song-Beverly regardless of whether a formal recall has been issued. If the dealer replaces the glass and the new panel subsequently also shatters, the two replacement visits satisfy the repair-attempt standard for a single defect type. Owners should preserve the original glass fragments for inspection and document all dealer visits; a second shattering event on the same vehicle greatly strengthens a lemon-law claim.
No recall or TSB issued for the NX 350 as of mid-2026. Dealers typically replace the moonroof glass panel under warranty if the vehicle is within the basic warranty period (4 years / 50,000 miles). Out-of-warranty owners may face full replacement cost (~$1,500-$3,000). Owners should file an NHTSA complaint to contribute to any future investigation.
remedy available
Toyota Motor Engineering & Manufacturing (Toyota) is recalling certain 2023 Corolla, Corolla Cross, Corolla Cross Hybrid, Highlander, Highlander Hybrid, Tacoma, 2023 Lexus RX350, RX350 Hybrid, RX500 Hybrid, 2023-2024 Lexus NX250, NX350, and NX350 Hybrid vehicles. An electrical connection inside the steering column's spiral cable assembly may be insufficiently welded, causing the connection to separate and deactivate the driver's air bag. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard number 208, "Occupant Crash Protection."
remedy available
Toyota Motor Engineering & Manufacturing (Toyota) is recalling certain 2022 Lexus NX250, NX350, and Toyota Tundra vehicles. The Skid Control ECU within the Brake Actuator Assembly may falsely detect an overcurrent condition of the Electronic Parking Brake (EPB) Actuator and enter a failsafe mode which prevents the EPB from being engaged. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard number 135, "Light Vehicle Brake Systems."
remedy available
Toyota Motor Engineering & Manufacturing (Lexus) is recalling certain 2022 NX250, NX350, NX350h, and NX450h+ vehicles. Missing spot-welds between the body panels and the front shock absorber mounting areas may cause the front shock absorber to separate from the mounting area.
Every item below comes from this vehicle's documented defects. The more you recognize, the more a free case review is worth your time.
California's Song-Beverly Consumer Warranty Act protects buyers and lessees of new vehicles when a manufacturer or its authorized dealers cannot repair a defect after a reasonable number of attempts. For Lexus NX 250 and NX 350 owners, several documented defects apply directly.
The law creates a legal presumption of entitlement to a refund or replacement if: (a) the same defect has required four or more repair attempts without resolution; or (b) the vehicle has been out of service for cumulative warranty repairs totaling 30 or more days. On the 2022-2026 NX, infotainment freeze visits, LSS+ campaign visits, and rearview camera recall visits combine quickly toward those thresholds.
Key points: Safety defects carry additional weight — the steering column recall (23V480000, airbag non-deployment) and parking brake recall (22V661000) are exactly the defects California courts take most seriously. The rearview camera recall (26V162000) and LSS+ campaign (23LC01) are manufacturer admissions of defect that strengthen any claim before litigation begins. A successful claim entitles you to a full purchase-price refund or replacement vehicle, including your down payment, monthly payments, and finance charges — minus a mileage offset. Attorneys' fees are paid by the manufacturer if you prevail, so a legitimate claim costs the owner nothing out of pocket.
“Could not duplicate” doesn't mean the defect isn't real. Here's exactly what to do to protect a potential California lemon-law claim.
Document the moment it happens. Photos, video, and screenshots of any warning lights — with the date and the mileage.
Get a repair order every visit — even “found nothing.” That paperwork is the foundation of a claim.
Check your VIN at nhtsa.gov/recalls. Note any recall that has no available remedy yet.
Track your out-of-service days. California law counts the cumulative days your vehicle spends in the shop.
Keep loaner & rental records. Alternate-transport paperwork during long repairs matters.
Save everything in one place. Symptoms, dates, repair orders, and every repeat visit — the intermittent ones especially.
1. Document the infotainment freeze with a video. Lexus Interface freezes occur after the vehicle warms up or during phone-connection events — they rarely happen the moment you pull into the dealer. Before your appointment, capture the frozen or black screen on your phone with timestamp. Note temperature and what was active (CarPlay connected? Navigation open?).
2. For LSS+ going offline, Campaign 23LC01 gives you leverage. Ask your dealer specifically whether 23LC01 has been applied to your VIN. If not, demand the update and request a technician ride-along test drive afterward. Get the RO to document campaign completion.
3. For transmission shudder: replicate cold-start, 15-20 mph, light-throttle conditions. Torque converter shudder is temperature-sensitive and may not appear after a hot test drive. Ask to ride along during a cold-start test and request the dealer check UA80 TSBs on file, specifically L-SB-0040-23 for the Park-to-Drive clunk.
4. For rearview camera failure: Recall 26V162000 is your opening. Pre-recall visits where the camera failed and the dealer said 'no problem found' count as repair attempts. A failure after the recall remedy is performed is particularly strong evidence — video it.
5. Keep every repair order, even 'no problem found' outcomes. California Song-Beverly counts dealer visits where you presented with a complaint, not just visits where a repair was made.
6. Escalate to Lexus Customer Assistance before your third visit on the same defect. Open a corporate case number. Written commitments from Lexus corporate become part of your lemon-law record and can accelerate a buyback negotiation.
The second-generation Lexus NX delivered on performance and interior quality, but its first-model-year execution failed the owners who paid premium prices for it. Three recalls in eighteen months, a head-unit defect requiring two consecutive TSBs, a safety-camera bug affecting 59,000 vehicles, and a 2026 rearview camera recall sum to an ownership record that does not match the Lexus reliability reputation. The UA80 transmission class actions remain unresolved. If you own a 2022 or early 2023 NX 350 and have made repeated dealer visits for any of these issues, you are not alone — and California law may provide options.
— The Margarian Law team
If your 2022-2026 Lexus NX 250 or NX 350 has been to the dealer two or more times for infotainment freezes, rearview camera failure, LSS+ going offline, or transmission shudder, you may have a California lemon-law claim. Margarian Law has handled thousands of lemon-law cases and offers a free case review — the manufacturer pays attorneys' fees if you prevail.
The 2022-2024 Lexus NX 350's Panasonic head unit (Lexus Multimedia) contains a firmware bug in versions 1020 and earlier that causes the display to freeze, go blank, or flicker. Lexus issued TSB L-SB-0007-22 Rev1 in March 2022 and a follow-up TSB L-SB-0006-23 Rev1 in February 2023, both providing firmware updates to version 1040 or 02050. If your touchscreen freezes, first ask your dealer whether the latest head unit software has been installed. If it has and the freeze continues, document each occurrence (video on your phone, date, temperature, mileage) and return to the dealer — each visit counts as a repair attempt under California's lemon law. []
A software bug in the forward recognition camera on 2022-2023 Lexus NX 250, NX 350, NX 350h, and NX 450h+ vehicles causes the entire Lexus Safety System+ (LSS+) to become inoperative for approximately four seconds before rebooting. During this window, pre-collision braking, lane departure warning, radar cruise control, and automatic high beams all go offline. Lexus addressed this with Special Service Campaign 23LC01, issued August 2023, covering approximately 59,100 vehicles. Ask your dealer specifically whether 23LC01 has been performed on your VIN. If it has not, the dealer should update the camera software free of charge. If your safety system continues to drop after the campaign update, document the events and return to the dealer — repeated failures after a documented fix strengthen a lemon-law claim. []
Yes. Two distinct transmission issues are documented for the 2022-2026 NX 350. First, a software-fixable harsh clunk when shifting from Park to Drive or Reverse — addressed by TSB L-SB-0040-23 via an ECM/TCM software update that dealers perform under warranty. Second, a more serious mechanical defect in the UA80 eight-speed automatic: the torque converter clutch engagement strategy causes overheating, fluid degradation, and premature internal wear. Three class-action lawsuits (in New Jersey, California, and Texas) allege Toyota has known about this defect since 2016 and failed to disclose it. The software update resolves the Park-to-Drive clunk but does not address mechanical wear. If you experience shuddering at 15-25 mph or delayed gear engagement, ask your dealer to document the complaint on a repair order and request TSB L-SB-0040-23 be applied. []
Yes. NHTSA issued Recall 26V162000 in March 2026, covering 144,200 vehicles — specifically 2022-2025 Lexus NX 250 and NX 350 (non-hybrid models). The defect: a brief electrical voltage drop during engine restart conditions (including auto start-stop events) prevents the rearview camera from completing its boot sequence, causing it to fail to display when the vehicle is placed in Reverse. This violates FMVSS No. 111 on rear visibility. The remedy is a camera software update or camera replacement, performed free of charge by any authorized Lexus dealer. Owner notification letters were scheduled for mailing by May 3, 2026. Contact Toyota/Lexus customer service at 1-800-331-4331 to confirm recall status on your VIN. If you brought your vehicle to the dealer for camera failure before this recall was issued and were told 'no problem found,' those pre-recall visits count as lemon-law repair attempts. []
The 2022-2024 Lexus NX features an all-new electronic e-latch door handle where the exterior button is an electronic switch rather than a mechanical pull. Water can enter the handle assembly and freeze around the switch in cold weather, rendering the button immovable. In warmer weather, an electrical fault in the latch control can cause the door to refuse to open electronically. Lexus Canada issued Limited Service Campaign LB3 to replace exterior door handles on affected 2022-2024 NX and 2023 RX models; no equivalent US recall has been announced as of mid-2026, but US dealers are aware. Emergency workaround: pull the interior door handle lever twice in succession — the first pull disengages the lock, the second pull opens the door mechanically. If your door has failed to open multiple times and dealer repairs have not resolved it, document each visit on a repair order — repeated door failures qualify as a lemon-law defect. []
Yes — and the 2022-2026 NX's repair history often supports a strong claim. California's Song-Beverly Consumer Warranty Act covers any nonconformity that substantially impairs the vehicle's use, value, or safety. Infotainment freezes (especially when the backup camera stops working), pre-collision system failures, rearview camera failures, and transmission shudder all qualify. The law creates a legal presumption of entitlement to a refund or replacement after four or more repair attempts for the same defect, or 30 or more cumulative days out of service. Critically, a 'could not duplicate' outcome still counts as a repair attempt — the dealer visit matters, not whether a repair was made. On an NX with the infotainment TSB (two or more visits), the LSS+ campaign, and the rearview camera recall, the cumulative history can reach the threshold quickly. California law requires the manufacturer to pay your attorneys' fees if you prevail, so a legitimate claim costs the owner nothing out of pocket. Margarian Law offers a free case review for NX owners. []
Skip to content