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Low-Pressure Fuel Pump Failure — Recall 20V012000 (2019 First Wave)
engine stalls while driving; vehicle will not start; loss of power; fuel pump recall
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2019-2026 Lexus ES 350 fuel pump recalls, oil consumption, phantom braking & transmission problems. California lemon law rights explained. Free case review.
You paid luxury money for a Lexus. The badge promises a refined driving experience, the quiet comfort of a premium cabin, and the reliability that Lexus has built its global reputation on. For many 2019-2026 ES 350 owners, that promise has been kept. But for a meaningful number of buyers — especially in the 2019-2021 model years — the XZ10-generation ES 350 has delivered something else entirely: an engine that quietly burns oil until it seizes; a transmission that hesitates in a way the dealer insists is 'normal'; a safety system that slams on the brakes at highway speed for no reason; and a fuel pump that Lexus recalled twice because it could stall your engine in moving traffic.
The fuel pump story is the most documented. Two NHTSA campaigns (20V012000 and 20V682000) cover the Denso low-pressure pump that could fail and stall the engine at speed. Remedy parts were so scarce that owners received recall letters and then waited months for the repair — NHTSA complaint filings document dealers telling them: 'The part is not available. We don't know when it will arrive.'
Beneath the recalls, the 2GR-FKS 3.5L V6 carries an oil-consumption defect Lexus acknowledged in TSB T-SB-0074-20. A 2019 ES 350 owner filed an NHTSA complaint after the engine block developed a hole and seized at 40,000 miles. The UA80E Direct-Shift 8-speed has its own TSB for hesitation and harsh shifts — yet the jerk persists for many owners after the software update. The LSS+ 2.5 pre-collision system, covered by TSB T-SB-0056-22 and NHTSA investigation PE18007, has triggered phantom emergency braking near freeway overpasses often enough to generate seven NHTSA complaint filings for the ES 350 alone.
If you have experienced these issues — particularly after multiple dealer visits without a lasting fix — you may have rights under California's Song-Beverly Consumer Warranty Act. Margarian Law has handled thousands of lemon-law cases and offers a free review.
The issues owners report most, ranked by severity — each one verified against a cited NHTSA source.
engine stalls while driving; vehicle will not start; loss of power; fuel pump recall
engine stalls while driving; vehicle will not start; loss of power; fuel pump recall
engine oil level drops faster than expected between oil changes; oil light illuminates well before scheduled service interval; blue-gray exhaust smoke on cold start or acceleration; engine burning oil smell from exhaust; dealer confirms consumption but states it is 'within specification'; in severe cases: engine knock, seized engine block, catastrophic engine failure
hesitation or surge when pulling away from a stop; slight jerk or lurch during gentle acceleration at low speed; harsh downshift when decelerating from highway speed; transmission feels like it is 'searching' for the right gear; hard engagement when shifting from reverse to drive; dealer states behavior is 'normal for the direct-shift design'; ECM/TCM software update applied but symptom returns
infotainment screen freezes completely while driving; backup camera goes black during reverse maneuver; Apple CarPlay or Android Auto disconnects unexpectedly; wireless CarPlay drops connection repeatedly; SOS / DCM emergency module stuck in call loop, repeatedly dialing Lexus response center; DCM shows as offline or inoperative after dealer reset; navigation audio muted without warning; Bluetooth phone calls drop or fail to connect; full system reboot required (3-4 minutes during which no camera or nav available)
vehicle applies emergency braking at highway speed without any obstacle; pre-collision warning alert sounds and AEB activates near overpasses or bridges; false AEB activation near highway on-ramps or exit ramps; car behind you nearly rear-ends you due to sudden unexpected stop; AEB engages when parking near concrete pillars; vehicle must be shifted to park and restarted to clear warning after AEB activation; dealer reprogram fixes symptom temporarily but phantom braking returns; LSS+ and AEB warning lights illuminate after false activation
A settled Margarian Law case on this exact model, published with the actual settlement math.
Open any defect for the symptoms and why it matters for a California lemon-law claim. Each is tied to a cited NHTSA source.
engine stalls while driving; vehicle will not start; loss of power; fuel pump recall
This recall (NHTSA 20V012000) covers a Denso-manufactured low-pressure fuel pump that may fail and stall the engine at speed, creating a crash risk — a clear safety defect under Song-Beverly. If Lexus dealers had insufficient remedy parts and your 2019 ES 350 experienced stalling incidents before the repair was completed, those pre-repair incidents count as unresolved safety defects. Owners who experienced engine stalls and made multiple dealer visits before the recall part was available may have a strong Song-Beverly claim based on the repair delay alone.
Toyota will notify owners, and dealers will replace the fuel pump, free of charge. The recall began May 4, 2020. Owners may contact Toyota customer service at 1-888-270-9371 or Lexus customer service at 1-800-255-3987. Toyota's numbers for this recall are 20TB02 and 20TA02 for Toyota vehicles and 20
engine stalls while driving; vehicle will not start; loss of power; fuel pump recall
This recall (NHTSA 20V682000) is the expanded wave of the Denso fuel pump defect, covering 2018-2020 Lexus ES 350. Multiple NHTSA complaints document that remedy parts were unavailable for months after the recall notice, leaving owners driving vehicles at stall risk. Under Song-Beverly, a manufacturer cannot escape lemon-law liability by issuing a recall but failing to have repair parts ready — the period during which a safety recall remedy is unavailable counts toward the owner's repair timeline. Owners with documented part-unavailability letters from Lexus dealers have particularly strong claims.
Toyota will notify owners, and dealers will replace the fuel pump assembly with an improved one, free of charge. Owners of specific models were notified that remedy parts were available starting January 21, 2021. Owners of other models will be notified as remedy parts become available. Remedy parts
engine oil level drops faster than expected between oil changes; oil light illuminates well before scheduled service interval; blue-gray exhaust smoke on cold start or acceleration; engine burning oil smell from exhaust; dealer confirms consumption but states it is 'within specification'; in severe cases: engine knock, seized engine block, catastrophic engine failure
Under California Song-Beverly, a defect need not disable the vehicle to qualify — recurring oil consumption that the dealer repeatedly fails to resolve with multiple piston-ring or engine repairs can constitute a 'substantial impairment.' If Lexus has performed two or more unsuccessful attempts to fix excessive oil consumption under warranty, or the vehicle spent 30+ days out of service across repair attempts, Song-Beverly eligibility should be evaluated. Document every quart added between service intervals as evidence.
Dealer-administered oil consumption test (owner must check and record oil level at specified intervals); if consumption exceeds 1 quart per 1,200 miles post-break-in, piston ring assembly replacement under powertrain warranty. Some owners require engine rebuild or shortblock replacement in severe cases.
hesitation or surge when pulling away from a stop; slight jerk or lurch during gentle acceleration at low speed; harsh downshift when decelerating from highway speed; transmission feels like it is 'searching' for the right gear; hard engagement when shifting from reverse to drive; dealer states behavior is 'normal for the direct-shift design'; ECM/TCM software update applied but symptom returns
When a dealer applies the TSB software update but the transmission jerk or harsh shift pattern returns within months, each subsequent visit counts as a separate repair attempt under Song-Beverly. Owners who have had the TCM updated two or more times without lasting resolution are in a strong position to argue the defect substantially impairs the vehicle's use and value. Maintain a log of each attempt date and outcome.
ECM/TCM software recalibration per TSB T-SB-0139-19. If symptom persists post-update, document all dealer visits and request escalation to Toyota/Lexus technical assistance line. Valve body replacement has been performed in some persistent cases.
infotainment screen freezes completely while driving; backup camera goes black during reverse maneuver; Apple CarPlay or Android Auto disconnects unexpectedly; wireless CarPlay drops connection repeatedly; SOS / DCM emergency module stuck in call loop, repeatedly dialing Lexus response center; DCM shows as offline or inoperative after dealer reset; navigation audio muted without warning; Bluetooth phone calls drop or fail to connect; full system reboot required (3-4 minutes during which no camera or nav available)
A backup-camera blackout during a freeze directly implicates federal FMVSS 111 rearview camera standards; repeated failures after dealer software updates can support a Song-Beverly claim. Under California law, each unsuccessful repair attempt for the same infotainment defect counts separately. If the screen has frozen or the DCM has required resets more than twice, the owner should track every visit and outcome.
Dealer-applied head unit software update and DCM firmware reset. If freeze or DCM loop recurs, dealer may replace the multimedia ECU or DCM unit. OTA updates available on 2022+ models via Lexus connected services app.
vehicle applies emergency braking at highway speed without any obstacle; pre-collision warning alert sounds and AEB activates near overpasses or bridges; false AEB activation near highway on-ramps or exit ramps; car behind you nearly rear-ends you due to sudden unexpected stop; AEB engages when parking near concrete pillars; vehicle must be shifted to park and restarted to clear warning after AEB activation; dealer reprogram fixes symptom temporarily but phantom braking returns; LSS+ and AEB warning lights illuminate after false activation
Phantom braking at highway speed creates an immediate rear-end crash risk for following traffic — this is a safety defect under Song-Beverly, not merely a nuisance. If the dealer has applied the TSB software update and the vehicle has experienced phantom braking on two or more occasions, Song-Beverly's two-repair threshold for safety defects may be met. Each AEB activation that forces the owner to pull over and restart the vehicle is a separate repair-attempt event for lemon-law counting purposes.
ADAS/PCS control module software update per TSB T-SB-0056-22. If phantom braking recurs after update, document each incident with date, time, location, and GPS data. Escalate to Lexus customer service and file NHTSA complaint (referenced under PE18007). Some owners report that disabling the PCS system is the only reliable workaround.
BSM indicator light illuminates unprompted on one or both mirrors; BSM warning stays on for extended periods until vehicle is restarted; blind-spot and rear cross-traffic systems show as completely inoperative; all BSM/RCTA dashboard warning lights illuminate simultaneously; dealer states sensor is 'misaligned due to accidental damage' without evidence; BSM fails within weeks of vehicle purchase with no collision history
When a dealer repeatedly claims driver-caused damage to deny a warranty repair on a vehicle with no accident history, and the same BSM failure pattern appears in multiple NHTSA complaints, Song-Beverly's presumption of manufacturer defect applies. If Lexus has refused warranty coverage for BSM failure citing unsubstantiated damage claims, the owner should document the refusal in writing and seek a second dealer inspection.
Dealer diagnosis of rear BSM radar module; recalibration or replacement of affected sensor under warranty. Owners should photograph the undamaged rear bumper area before the dealer inspection to counter 'accidental damage' denial.
brakes squeal loudly when backing up slowly in reverse; front brake pads worn below minimum before expected mileage; ABS actuator pump runs continuously while parked with buzzing/whirring noise; brake pedal vibration or pulsation during normal stopping; dealer confirms squeal is 'common with newer models'; front rotors scored or warped at low mileage
If Lexus has replaced front brake pads under warranty more than once within the normal service window for the vehicle's mileage, or has replaced rotors prematurely, this constitutes a recurring defect. The dealer's verbal acknowledgment that brake squeal in reverse is 'common' (documented in NHTSA complaint ODI) is an admission of a design characteristic — which under Song-Beverly is treated the same as a manufacturing defect for purposes of a lemon-law claim.
Brake pad replacement (warranty if within service interval expectations); rotor resurfacing or replacement if scored. ABS actuator noise requires hydraulic unit inspection. Confirm whether a vacuum pump TSB (documented for other Lexus/Toyota models on TNGA platform) applies.
water dripping from headliner onto front or rear seat passengers; wet carpet or footwell after rain or car wash; moonroof drain tubes become clogged with leaves, debris, or scale buildup; mold or musty smell developing inside cabin; sunroof panel rattles or fails to seal completely at highway speed; in at least one NHTSA complaint, sunroof panel separated at freeway speed
Water intrusion is a recurring defect pattern under Song-Beverly — if a dealer has cleared the moonroof drains once and the problem returns within a normal rainfall season, that constitutes a second repair attempt. Interior water damage, mold growth, or electrical shorts caused by water ingress can substantially impair the vehicle's use and value, supporting a Song-Beverly claim even without a safety component.
Dealer flush and clear of moonroof drain tubes; rerouting of kinked tubes. If headliner is water-damaged, headliner replacement required. Sunroof latch/seal inspection and replacement if separation risk is identified.
visible fog or moisture condensation inside one or both headlight assemblies; water droplets form on interior of headlight lens after rain or car wash; condensation reduces headlight brightness and forward illumination; dealer declines warranty coverage citing 'accidental damage'; headlight replacement cost quoted at $2,500 per unit ($5,000+ for both)
Lexus's pattern of denying headlight condensation as 'accidental damage' when the failure mode is thermal cycling — not impact — is a warranty denial that can be challenged under Song-Beverly. If condensation appears on both headlights or recurs after replacement, the bilateral failure pattern strongly suggests a design defect rather than owner-caused damage.
Headlight assembly replacement. Owners should document the moisture with photographs before and during any dealer inspection. If dealer denies warranty coverage citing 'accidental damage,' request the written diagnostic report specifying what physical damage evidence supports that conclusion.
remedy available
Toyota Motor Engineering & Manufacturing (Toyota) is recalling certain 2018-2019 4Runner, 2019-2020 Avalon, 2019 Corolla Hatchback, 2017-2019 Highlander, 2018-2020 Camry, 2020 Corolla, 2018-2019 Land Cruiser, 2017-2020 Tacoma, 2019-2020 RAV4, 2019-2020 Sequoia, 2017-2020 Sienna, 2019-2020 Tundra, 2018-2020 Lexus ES350, 2017 Lexus GS200t, 2017-2019 Lexus GS350, 2019 Lexus GS300, 2018-2020 Lexus LC500h, 2019-2020 Lexus LS500, 2018-2019 Lexus GX460, 2017 Lexus IS200t, 2019 Lexus IS300, 2019 Lexus IS350, 2018-2020 Lexus LC500, 2018 Lexus LS500, 2019 Lexus LS500h, 2018-2019 Lexus LX570, 2017 Lexus RC200t, 2019 Lexus RC300, RC350, 2017 and 2019-2020 Lexus RX350, 2018-2020 RX350L, 2019 Lexus UX200, 2018-2019 Lexus NX300 vehicles. The low-pressure fuel pump inside the fuel tank may fail.
remedy available
Toyota Motor Engineering & Manufacturing (Toyota) recalled certain 2018-2019 4Runner, Highlander, Camry, Land Cruiser, Sequoia, Sienna, Tacoma and Tundra, and Lexus RC 300, RC 350, GS 350, GX 460, IS 300, LC 500, LS 500, LX 570, RX 350L, and 2019 Toyota Avalon and Corolla, and certain Lexus NX 300, and ES 350 vehicles on January 13, 2020. On March 4, 2020, Toyota expanded the recall to include certain 2014-2015 Toyota 4Runner and Land Cruiser, 2018 Avalon, Corolla, 2014 FJ Cruiser, 2017 Sienna and Lexus 2018 ES 350, 2018-2019 GS 300, 2013-2014 GS350, 2014-2015 GX 460, IS 350 and LX 570, 2014 IS F, 2018-2019 IS 350, LC 500H and LS 500H, 2013-2015 LS 460, 2015 NX 200T and RC350, 2017 RC 200T and RX 350. Toyota also removed the 2018-2019 Toyota 4Runner and Land Cruiser and 2018-2019 Lexus GX 460 and LX 570 and 2019 NX300 from inclusion in this recall. On March 19, 2020, Toyota expanded the recall to include 2015 Lexus GS350 vehicles. The low-pressure fuel pump inside the fuel tank may fail.
Every item below comes from this vehicle's documented defects. The more you recognize, the more a free case review is worth your time.
California's Song-Beverly Consumer Warranty Act entitles you to a full buyback — purchase price, taxes, and fees — if a warranty defect substantially impairs your ES 350's use, value, or safety and Lexus cannot fix it in a reasonable number of attempts. Here is how that standard applies to this vehicle's known defects:
Fuel pump recalls: stalls before the recall repair was completed count on your timeline. Recall delays do not reset the clock.
LSS+ 2.5 phantom braking: Song-Beverly presumes lemon status after two unsuccessful attempts on a safety defect. One TSB software update that did not hold is already attempt one.
Oil consumption: two or more warranty repair attempts for confirmed excessive consumption without lasting resolution establish the recurring pattern the statute covers. You do not have to wait for the engine to seize.
UA80E hesitation: each TCM recalibration that fails to eliminate the jerk is a separate unsuccessful repair attempt. Keep every service receipt.
If you prevail, Lexus must pay your attorneys' fees — so qualified counsel can typically take your case at no out-of-pocket cost to you. The statute of limitations under Song-Beverly is four years from the date you discovered the defect, not the date of purchase.
“Could not duplicate” doesn't mean the defect isn't real. Here's exactly what to do to protect a potential California lemon-law claim.
Document the moment it happens. Photos, video, and screenshots of any warning lights — with the date and the mileage.
Get a repair order every visit — even “found nothing.” That paperwork is the foundation of a claim.
Check your VIN at nhtsa.gov/recalls. Note any recall that has no available remedy yet.
Track your out-of-service days. California law counts the cumulative days your vehicle spends in the shop.
Keep loaner & rental records. Alternate-transport paperwork during long repairs matters.
Save everything in one place. Symptoms, dates, repair orders, and every repeat visit — the intermittent ones especially.
The ES 350's documented defects are intermittent — LSS+ phantom braking occurs at specific freeway geometry, the UA80E jerk is worst in cold weather, and infotainment freezes clear on restart. When the dealer says 'we couldn't duplicate it,' follow these steps:
1. Document before every visit. For phantom braking: video the dashboard on the affected freeway stretch (note the name and nearest exit). For transmission hesitation: log ambient temperature and cold-start conditions. For oil consumption: photograph the dipstick weekly with dates and odometer readings — this is admissible in Song-Beverly arbitration.
2. Demand reproduction under your conditions. If phantom AEB happens on a specific overpass, insist the technician drive that route. Put the request in a text to the service advisor. A refusal to reproduce under documented conditions is itself meaningful.
3. Cite the TSB. For LSS+ phantom braking, tell the service desk: 'NHTSA investigation PE18007 covers this defect. Please confirm whether TSB T-SB-0056-22 has been applied.' For oil consumption, request the formal TSB T-SB-0074-20 test protocol — not a visual dipstick check. For persistent failures, escalate to Lexus at 1-800-255-3987.
4. For infotainment: ask the dealer to pull the head unit event log before any reset. The system logs freeze and DCM faults. If the dealer resets without extracting the log, request that omission be noted on the repair order.
5. Get every 'cannot duplicate' result in writing. The repair order must say the technician drove the vehicle, the symptom did not occur, and no repair was performed. Each documented 'cannot duplicate' visit counts as a repair attempt under Song-Beverly — you do not need a completed repair for the visit to count toward lemon-law thresholds.
The 7th-gen Lexus ES 350 is a genuinely refined sedan let down by three platform defects Toyota/Lexus has been slow to fully resolve: the 2GR-FKS piston ring oil consumption (shared with RX 350), the UA80E Direct-Shift calibration sensitivity (shared with Camry V6 and Highlander), and the LSS+ 2.5 phantom braking (shared across the Toyota/Lexus fleet). None required a recall — Lexus used TSBs and software updates. That is acceptable when the fix works. It is not acceptable when owners have had three software updates and still feel the transmission jerk every morning. The recall record is slim (two fuel pump campaigns), but the TSB record tells the fuller story. Owners who experienced stalls while waiting for recall parts, or who live with oil consumption the dealer calls 'within spec,' have options. Song-Beverly exists precisely for this gap.
— The Margarian Law team
If your 2019-2026 Lexus ES 350 has been to the dealer multiple times for fuel pump stalls, oil consumption, transmission hesitation, or phantom braking — without a lasting fix — you may have rights. Margarian Law has handled thousands of lemon-law cases and offers a free case review.
Yes. NHTSA issued two recall campaigns covering 2019-2020 Lexus ES 350 vehicles for a defective Denso low-pressure fuel pump. The first recall (20V012000, January 2020) covered 2019 ES 350 units; the second (20V682000, November 2020) expanded coverage to include 2018-2020 ES 350 vehicles. If the fuel pump fails, the engine can stall in traffic — a serious crash risk. The remedy is free dealer replacement of the pump assembly. Many owners reported remedy parts were unavailable for months after the recall notices were sent. To check if your specific VIN is still open, visit nhtsa.gov and enter your 17-digit VIN. If your vehicle stalled before the repair was completed, or if the dealer could not perform the repair promptly, document those incidents — they may support a lemon-law claim.
Excessive oil consumption in the 2019-2021 Lexus ES 350 is linked to the 2GR-FKS 3.5L V6 engine. Lexus issued Technical Service Bulletin T-SB-0074-20 acknowledging that low-tension piston rings in this engine may not fully seat during the break-in period, allowing oil to enter the combustion chamber and burn. The same defect is documented across other 2GR-FKS applications — the RX 350, Highlander V6 — making it a platform-wide issue. Lexus's stated remedy is a formal oil consumption test; if consumption exceeds 1 quart per 1,200 miles after break-in, the piston ring assembly should be replaced under the powertrain warranty. If your dealer has told you the consumption is 'within specification' without running the formal TSB protocol, request the test in writing. In the most severe cases documented in NHTSA complaints, this defect has caused complete engine seizure on 2019 ES 350 vehicles.
Unexplained emergency braking on the ES 350 is caused by the Lexus Safety System+ 2.5 (LSS+ 2.5) Pre-Collision System (PCS) falsely detecting stationary overhead objects — bridges, overpasses, exit signs, or metal road features — as collision hazards and applying full autonomous emergency braking. Lexus acknowledged this defect pattern in TSB T-SB-0056-22, which provides a software remedy for the PCS/ADAS control module. NHTSA also opened investigation PE18007 covering Toyota/Lexus phantom braking broadly. The ES 350 has seven NHTSA complaint filings under the Forward Collision Avoidance and Service Brakes/FCA categories. If your dealer applied the TSB software update and phantom braking returned, document every subsequent incident with date, time, and freeway location — each recurrence is a separate failed repair attempt under California's lemon law. Phantom AEB at highway speed is a safety defect, triggering Song-Beverly's lower two-attempt threshold.
No, it is not normal — and Lexus agrees. The 2019-2022 ES 350's UA80E Direct-Shift 8-speed automatic uses a unique direct-drive first gear (no torque converter slip at low speed), which makes the lock-up clutch calibration extremely sensitive. Lexus issued TSB T-SB-0139-19 specifically to address hesitation, surge, and jerk during gentle acceleration from stops, as well as harsh downshifts at highway speed. The fix is a TCM/ECM software recalibration. Some owners report that the calibration update reduces but does not fully eliminate the symptom, or that the problem returns within several months. If you have had the transmission software updated twice without lasting resolution, or if the dealer told you the hesitation is 'normal' without applying the TSB, both responses represent a failure to cure a known defect. Under Song-Beverly, persistent transmission hesitation that substantially impairs your driving experience — especially if it creates a hazard when entering intersections or merging into traffic — can support a lemon-law claim.
Infotainment freeze, backup camera blackout, and DCM (Data Communication Module) failures have been reported across 2019-2024 Lexus ES 350 vehicles. NHTSA ELECTRICAL SYSTEM complaints for the ES 350 include a DCM module stuck in a call loop that repeatedly dialed the Lexus response center every three minutes, a DCM that remained non-functional after dealer reset, and a 2023 ES 350 that stalled at 40 MPH while displaying 'High Power Consumption Temporarily Limited' and 'Braking Temporarily Disabled' — a possible software-triggered power management failure. Lexus's remedy is typically a head unit software update and DCM firmware reset; in persistent cases, the multimedia ECU or DCM unit is replaced. If your backup camera has gone black during active reverse maneuvers — even temporarily — this is a FMVSS 111 compliance issue, not merely an inconvenience. Document the frequency, date, and any unsafe situations created. Repeated freeze events after dealer software updates qualify as a recurring warranty defect under Song-Beverly.
It may, depending on your specific repair history. California's Song-Beverly Consumer Warranty Act applies to new vehicles purchased or leased in California that have a manufacturer-defect covered by warranty. For the ES 350, the documented defects most frequently triggering lemon-law eligibility are: the Denso fuel pump stall risk (recall 20V012000 / 20V682000, 2019-2020), 2GR-FKS engine oil consumption leading to engine damage (TSB T-SB-0074-20), LSS+ 2.5 phantom braking at highway speed (TSB T-SB-0056-22), and UA80E transmission jerk persisting after software updates. Song-Beverly's rebuttable presumption applies when: (a) Lexus or its dealers have made two or more unsuccessful repair attempts on a safety defect, or four or more attempts on any substantial defect; or (b) the vehicle has been out of service for warranty repairs for 30 or more cumulative days. You do not need to have experienced all of the above defects — a single recurring defect that has not been cured after the qualifying number of attempts is sufficient. Margarian Law offers a free consultation to evaluate your repair history against the Song-Beverly criteria.
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