Land Rover dealers frequently return vehicles with a 'No Fault Found' or 'Could Not Duplicate' note, especially for intermittent Pivi Pro failures and early EESM faults. Here is what protects you:
1. Document every symptom in writing before each dealer visit. Send a text or email to the service advisor describing exactly what happened, when, and at what mileage — do this before you hand over the keys so it is time-stamped.
2. Ask for the DTC (Diagnostic Trouble Code) printout after every visit. For the suspension fault, DTC U3000-49 in the EESM is the specific code JLR's own TSB (SSM75970) acknowledges. Demand it on the repair order.
3. Reference the applicable TSB or recall. Print NHTSA TSB SSM75951 for the Pivi connected-services failure or TSB SSM75970 for the suspension fault and hand it to the service advisor — dealers are required to follow these procedures.
4. For the DC-DC converter recall (26V248), the remedy is not yet available. Ask the dealer to document in writing that the recall is open, that no remedy exists, and that your vehicle is within the VIN range. Each visit where no remedy is available is still a repair attempt on record.
5. Keep every repair order, loaner agreement, and correspondence. California lemon law counts calendar days out of service, and EESM module waits of 6-7 months count.
6. If the dealer says 'we can't duplicate it,' ask them to road-test the vehicle on the highway for at least 20-30 minutes, then request they document the road-test result on the repair order.