If the dealer writes 'cannot duplicate' on your repair order, you still have options. Here is what to do before, during, and after every dealer visit:
Before you drop off the car: take a short video of any warning lights, error messages, or the blank touchscreen. Record the exact conditions — cold start vs. warm, how long you had been driving, the outside temperature. For camera issues, record the screen showing the camera is not working while the car is in reverse.
At the service counter: describe the complaint in specific, documented terms. Ask the service writer to check for all applicable recalls by VIN — for a 2023 Evoque, that means Recalls 25V016, 25V645, 26V248, and 25V454 all apply to the same model year. Request a written code readout before any repair or reset is done.
If the technician cannot reproduce the issue: ask that the repair order be written as 'customer states [your exact complaint]; no fault found at this time.' Do NOT let them write 'vehicle operates normally.' Get your copy before leaving.
After the visit: file the repair order with your other paperwork. Each visit — even a 'no fault found' outcome — counts as a repair attempt under California law when it is for the same recurring complaint. Four or more attempts on the same defect, or two attempts for a safety-critical defect, may trigger Song-Beverly eligibility.