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Seat / Seat Fastener Defect — Recall 22V111000 (2022, Missing 2nd-Row Seat-Track Bolt)
driver seat cushion loose; seat fastener recall; seat may not stay secured
Safety2022
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2022-2024 Infiniti QX60 has 6 safety recalls and owner reports of transmission shifting to neutral, fuel pump failure, and ProPilot phantom braking. California lemon law options explained.
You spent north of $55,000 on the redesigned Infiniti QX60 because Infiniti promised a fresh start. The old L50's belt-slipping CVT was gone, replaced by a ZF-sourced nine-speed automatic that Infiniti shared with the Nissan Pathfinder. The interior finally matched the badge — quilted leather, a 12.3-inch touchscreen, ProPilot Assist 2.0, and a third row that actually fit adults. For a lot of families, the 2022-2024 QX60 was the SUV they'd been waiting years for.
The warranty ink was barely dry when the problems started. The seat structure needed attention almost immediately — six separate NHTSA recall campaigns between 2022 and 2024 addressed seat-track bolts, seat-frame weld failures, a seat belt pretensioner missing its rivet, and headlights that aimed themselves at the road instead of the road ahead. Then owners began filing NHTSA complaints about something the recall documents did not capture: the nine-speed transmission shifting itself into neutral while drivers were doing 40 or 70 miles per hour, with no warning and no way to immediately re-engage drive. Fuel pumps were failing at 20,000 miles. Infotainment screens were going black during highway driving, taking adaptive cruise and blind-spot monitoring indicators with them. ProPilot Assist was slamming the brakes for obstacles that weren't there.
By the time the 2024 model year closed, NHTSA's complaint database showed 64 owner reports across just three model years — a disproportionate tally for a vehicle with a low production footprint. The powertrain and electrical categories alone accounted for roughly a third of all filed complaints. Many owners reported multiple dealer visits for the same problem, with dealers citing inability to replicate or noting that Nissan Techline was still working on a fix. That pattern — manufacturer awareness, repeat visits, no permanent remedy — is precisely the condition California's Song-Beverly Consumer Warranty Act was written to address.
The issues owners report most, ranked by severity — each one verified against a cited NHTSA source.
driver seat cushion loose; seat fastener recall; seat may not stay secured
driver seat cushion loose; seat fastener recall; seat may not stay secured
driver seat cushion loose; seat fastener recall; seat may not stay secured
tail light out; exterior light warning; reduced rear visibility
airbag warning light; passenger airbag may not deploy; SRS warning; occupant detection fault
driver seat cushion loose; seat fastener recall; seat may not stay secured
A settled Margarian Law case on this exact model, published with the actual settlement math.
Open any defect for the symptoms and why it matters for a California lemon-law claim. Each is tied to a cited NHTSA source.
driver seat cushion loose; seat fastener recall; seat may not stay secured
NHTSA recall 22V111000 was issued because a missing seat-track mounting bolt violates FMVSS 210, meaning the second-row seat belt anchor point could fail in a crash. Under Song-Beverly, a recall that was not completed — or whose remedy did not hold — is strong evidence of a safety defect. If a 2022 QX60 owner received the recall repair and the seat or fastener remains loose afterward, any further repair attempts count toward the Song-Beverly two-attempt safety defect threshold.
Dealers will inspect the second-row seat track and install a new mounting bolt as necessary, free of charge. Owner notification letters were mailed April 13, 2022. Owners may contact Nissan customer service at 1-800-867-7669. Nissan's numbers for this recall are PC867 and PC868.
driver seat cushion loose; seat fastener recall; seat may not stay secured
NHTSA recall 23V108000 addresses a 2023 QX60 second-row seat that can slide past its designed rear stop and become stuck or fail to lock in position. A seat that cannot lock is a crash-protection defect. Song-Beverly's two-attempt presumption for safety defects applies: if the dealer has attempted to repair this seat adjustment problem twice without permanent resolution, the owner may present the vehicle for a buyback or replacement.
Dealers will remove and replace the second-row seat, free of charge. Owner notification letters are expected to be mailed April 14, 2023. Owners may contact Nissan's customer service at 1-800-867-7669. Nissan's number for this recall is PC953.
driver seat cushion loose; seat fastener recall; seat may not stay secured
Recall 23V268000 targets a weld failure that causes the driver's powered seat to detach from the seat frame at its rear inboard bracket — a structural failure that can allow the seat to move forward under crash deceleration, rendering the seat belt anchor ineffective. This is one of the most direct safety-defect frames in the QX60's recall history and aligns with Song-Beverly's heightened two-attempt standard for defects that create crash-injury risk.
Dealers will inspect the driver's seat rail clearance, and if necessary, replace the driver's seat cushion frame, free of charge. Owner notification letters are expected to be mailed June 10, 2023. Owners may contact Nissan's customer service at 1-800-867-7669. Nissan's number for this recall is PC9
tail light out; exterior light warning; reduced rear visibility
Recall 23V814000 covers a software defect in the Adaptive Front-Light System (AFS) that causes the headlights to aim incorrectly downward at highway speeds — reducing forward sight distance at the exact moment it is most critical. The defect affects all 2022-2024 QX60s. If the remedy software update did not correct the headlight behavior, or if the AFS continues to malfunction after the reflash, each return trip to the dealer for the same headlight issue advances the owner toward Song-Beverly eligibility.
Dealers will reconfigure the Intelligent Power Distribution Module (IPDM) settings, free of charge. Owner notification letters were mailed January 26, 2024. Owners may contact Nissan customer service at 1-800-867-7669. Nissan's number for this recall is PC994.
airbag warning light; passenger airbag may not deploy; SRS warning; occupant detection fault
Recall 24V154000 addresses a manufacturing defect that allows the driver's airbag inflator to absorb moisture, which can cause the airbag to deploy improperly — either failing to deploy fully in a crash, or deploying in a way that injures the occupant. An airbag defect that could cause death or serious injury in a crash qualifies as a safety defect under Song-Beverly with the strictest repair standard. Owners of 2024 QX60s should confirm the recall was performed and retain a copy of the completed repair order.
Dealers will replace the front driver's air bag assembly, free of charge. Owner notification letters were mailed April 10, 2024. Owners may contact Nissan customer service at 1-800-867-7669. Nissan's numbers for this recall are PD103, PD104, and PMA34.
driver seat cushion loose; seat fastener recall; seat may not stay secured
Recall 24V176000 addresses a manufacturing defect in the 2024 QX60's left-side front seat belt pretensioner: a missing rivet means the pretensioner is not properly secured, violating FMVSS 208, 209, and 210. A pretensioner that fails to fire or disengages in a crash leaves the driver unrestrained. Under Song-Beverly, a safety recall involving seat belt primary restraint systems carries the same two-attempt repair presumption as any other safety defect.
Dealers will inspect and replace the left-side front lap seat belt pretensioner assemblies as necessary, free of charge. Owner notification letters were mailed April 18, 2024. Owners may contact Nissan customer service at 1-800-867-7669. Owners may contact Infiniti customer service at 1-800-662-6200
transmission shifts to neutral by itself while driving; car suddenly loses power and coasts; RPMs drop to idle but vehicle won't accelerate; can't put car in drive; shifter stuck in park or neutral; 'check shift level position' warning; engine shuts off at highway speed; car rolls in traffic after shift to neutral
Unintended loss of propulsion at highway speed is a documented safety defect under Song-Beverly. Nissan Techline's acknowledgment — reflected in dealer repair orders citing 'similar cases' and a prescribed LPFP diagnostic — establishes manufacturer awareness, a key element in lemon-law claims. If a QX60 owner has visited the dealer two or more times for neutral-shift or stall without a permanent fix, the repeat-repair threshold for a Song-Beverly buyback demand may be met.
Dealer diagnosis per Nissan Techline: check LPFP output pressure at idle; if below specification (reported as below 45 PSI in ODI 11602339), replace low-pressure fuel pump. TCM software update may also be applied. If LPFP is within spec, further ZF valve-body or TCM investigation is warranted.
car won't accelerate from a stop; felt like it was in neutral but was in drive; engine stalls while driving; 'Pull Over Safely' message on dash; check engine light; car dies in traffic; have to tow to dealer; fuel pump replaced twice at low mileage; engine stumbles and dies after car wash or idle period
An engine stall in traffic is a safety-related defect. Under Song-Beverly, a QX60 owner whose vehicle has been towed to the dealer and had the fuel pump replaced once or twice — with the symptom returning — likely satisfies the 'reasonable number of repair attempts' standard for a safety defect. Nissan Techline's prescribed diagnostic path, documented in dealer repair orders, confirms manufacturer notice of the pattern and strengthens the claim.
Low-pressure fuel pump replacement per Nissan Techline recommendation. Some vehicles also required starter replacement (ODI 11608401). No recall issued as of Jun 30, 2026.
car won't start after being parked overnight; battery dead in the morning; requires jump start repeatedly; battery replaced but problem returns within days; warning lights on after jump start; lane assist and auto features stop working after no-start; battery light on; alternator warning
A vehicle that cannot reliably start after normal overnight parking is substantially impaired in its primary use. Under Song-Beverly, if a QX60 owner has had the battery replaced and returned to the dealer for the same no-start complaint without a permanent fix, the repeat-repair standard for a non-safety defect (typically four or more attempts) may be approaching. The cascade of ADAS warning lights post-jump elevates the defect's operational impact.
Battery replacement (reported in ODI 11494491 — symptom returned within days). Dealer should perform parasitic draw test per PICO ammeter procedure. Software update for BCM sleep-mode management may be required if no single draw source is identified. No TSB or recall issued as of Jun 30, 2026.
main screen goes completely black while driving; display freezes and won't respond; Apple CarPlay drops every day; Bluetooth phone pairing stops working daily; navigation map freezes; heads-up display goes blank; HVAC controls unresponsive when screen freezes; screen reboots by itself while driving; wireless charging pad overheats phones instead of charging
An infotainment defect that disables navigation, HVAC display, driver-assist status, and hands-free calling constitutes substantial impairment of use and value under Song-Beverly. If the QX60 has been in for screen/infotainment repairs three or more times without resolution — or if a firmware update temporarily fixes the issue and the symptom returns — the repeat-repair clock for a non-safety defect is running. Owners should ensure each dealer visit produces a repair order documenting the specific symptom and the software version installed.
Dealer firmware/software update to InTouch head unit; if symptoms persist, head unit replacement. Wireless CarPlay issues may require antenna harness inspection. Dealer should document each visit with software version noted on the repair order.
car slams on the brakes by itself for no reason; emergency brake activated without obstacle; felt like a truck hit me from behind; vehicle stops suddenly on highway; ProPilot assist warning lights come on after event; forward collision warning when no car is in front; ADAS malfunction lights after self-braking event; lane departure and forward collision systems flagged as unavailable after phantom brake
A phantom full-stop at highway speed creates a rear-end collision risk and constitutes a substantial safety defect under California law. Song-Beverly provides a presumption of lemon status if a safety defect is repaired two or more times without success within the warranty period. Owners should document each ProPilot malfunction event with date, location, speed, and a written description on the repair order — even if the dealer cannot replicate — because manufacturer awareness is established by the Pathfinder cross-platform complaint record.
Camera and radar calibration check; software update to ADAS firmware if available. If the camera module overheats, dealers may recommend parking in shade or cabin cooling before driving, but no hardware fix has been publicly announced. Document all events with dash-cam footage if possible.
rear hatch opens by itself when walking near the back of the car; liftgate opens without pressing the button; hatch closes by itself while loading groceries; power liftgate won't stay open; hatch randomly opens when car is parked and locked; car alarm triggers when parked because liftgate sensor trips
An uncommanded liftgate closure while a person is loading items is a personal injury risk and constitutes a safety-adjacent functional defect. Under Song-Beverly, if the QX60 has been returned for liftgate uncommanded operation without a permanent fix, each dealer visit — even a 'cannot replicate' return — should be preserved as a repair attempt. Owners should request that the dealer note the specific symptom on each repair order.
Proximity sensor sensitivity recalibration or BCM software update. If linked to battery voltage instability, resolving the parasitic drain (iss-09) may reduce liftgate false-open events. Liftgate actuator replacement if hardware fault is confirmed.
remedy available
Nissan North America, Inc. (Nissan) is recalling certain 2024 Pathfinder and Infiniti QX60 vehicles. The lap belt pretensioner in the left-side front seat belt assembly may be improperly secured, due to a missing rivet. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard numbers 208 "Occupant Crash Protection," 209 "Seat Belt Assemblies," and 210 "Seat Belt Assembly Anchorages."
remedy available
Nissan North America, Inc. (Nissan) is recalling certain 2024 Titan, Frontier, Infiniti QX60, Pathfinder, 2023-2024 Sentra, Versa, Kicks, Infiniti QX50, and 2023 Rogue vehicles. Due to a manufacturing issue, the driver's air bag inflator may absorb moisture, and cause the air bag to deploy improperly.
remedy available
Nissan North America, Inc. (Nissan) is recalling certain 2022-2024 Infiniti QX60 vehicles. When driving at certain high speeds, the Adaptive Front-Light System (AFS) may incorrectly adjust the headlights downward.
remedy available
Nissan North America, Inc. (Nissan) is recalling certain 2023 Rogue, Pathfinder, and Infiniti QX60 vehicles. The driver's powered seat may not be fully secured to the seat frame, causing the seat frame welds to detach from the rear inboard seat bracket.
remedy available
Nissan North America, Inc. (Nissan) is recalling certain 2023 Infiniti QX60 vehicles. The second-row adjustable seat may extend past the intended rear stopper point and may be difficult to move, become stuck, or fail to lock in the correct position.
remedy available
Nissan North America, Inc. (Nissan) is recalling certain 2022 INFINITI QX60 and Nissan Pathfinder vehicles. The second-row seat track may be missing a mounting bolt. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard number 210, "Seat Belt Assembly Anchorages."
Every item below comes from this vehicle's documented defects. The more you recognize, the more a free case review is worth your time.
California's Song-Beverly Consumer Warranty Act — sometimes called the California Lemon Law — protects buyers and lessees of new vehicles that cannot be repaired to conform to the manufacturer's written warranty after a reasonable number of attempts.
For safety defects — the kind the Infiniti QX60 has documented in its recall record and NHTSA complaint database — the threshold is two repair attempts. If your QX60 has been to the dealer twice for the neutral-shift / loss of propulsion (iss-07), the airbag inflator moisture defect (recall 24V154000), the seat weld detachment (recall 23V268000), or the ProPilot phantom braking (iss-11) without a permanent fix, you may be at the presumptive lemon threshold for a safety defect.
For non-safety functional defects — the InTouch infotainment freeze (iss-10), the parasitic battery drain (iss-09), or the power liftgate malfunction (iss-12) — the typical standard is four or more repair attempts, or 30 or more calendar days out of service during the warranty period. Days waiting for parts count.
If your QX60 qualifies, Song-Beverly gives you the right to demand either a full replacement vehicle of comparable value or a refund of the purchase price (including down payment, monthly payments made, and registration fees), minus a reasonable usage allowance. In cases where the manufacturer acted willfully, Song-Beverly also allows a civil penalty of up to two times the actual damages.
The manufacturer will not initiate a buyback on their own. You must assert the right — and California law requires you to give the manufacturer one final opportunity to repair the vehicle before litigation. An attorney can send that demand and evaluate your repair order record to determine where you stand.
Important: Song-Beverly protection runs for the duration of the vehicle's express warranty, or one year from the original retail sale date — whichever is longer. Do not wait. Every month the problem recurs without a written repair visit weakens your record.
“Could not duplicate” doesn't mean the defect isn't real. Here's exactly what to do to protect a potential California lemon-law claim.
Document the moment it happens. Photos, video, and screenshots of any warning lights — with the date and the mileage.
Get a repair order every visit — even “found nothing.” That paperwork is the foundation of a claim.
Check your VIN at nhtsa.gov/recalls. Note any recall that has no available remedy yet.
Track your out-of-service days. California law counts the cumulative days your vehicle spends in the shop.
Keep loaner & rental records. Alternate-transport paperwork during long repairs matters.
Save everything in one place. Symptoms, dates, repair orders, and every repeat visit — the intermittent ones especially.
The QX60's most dangerous defects — the neutral shift, the engine stall, and the ProPilot phantom brake — are all intermittent. They happen at speed, without warning, and are nearly impossible to reproduce in a service bay. Infiniti dealers will check for fault codes, find none, and write 'unable to duplicate concern' on your repair order. That phrase can feel like the end of the road. It is not.
Step 1 — Write the symptom yourself before you drop the car off. Do not just say 'something's wrong with the transmission.' Write: '2024 Infiniti QX60, VIN [XXXXX]. On [date], at approximately 65 mph on I-X, the transmission shifted from Drive to Neutral with no driver input. Engine RPMs dropped, vehicle decelerated to coasting speed. I shifted back to Drive to restore propulsion. Dashboard showed [lights if any].' Ask the service advisor to copy your written description word-for-word onto the repair order — not a paraphrase.
Step 2 — Demand Techline involvement in writing. Nissan Techline has already acknowledged the neutral-shift pattern (ODI 11602339 confirms Techline prescribed the LPFP diagnostic). Ask the service manager: 'Has Techline been contacted about this? What was their recommendation?' If they contacted Techline, request that the Techline case number and recommendation appear on your repair order.
Step 3 — Preserve everything that the dealer says 'can't be duplicated.' Under California law, a 'cannot replicate' visit still counts as a repair attempt for a safety defect. Keep every single repair order, even ones where the dealer found nothing. A stack of 'unable to duplicate' repair orders for the same safety complaint is powerful evidence.
Step 4 — Create a contemporaneous event log. Each time the QX60 shifts to neutral, stalls, or ProPilot activates incorrectly, note: date, time, location, speed, traffic conditions, and exactly what the vehicle did. If you have a dash cam, preserve that footage immediately — save it to a USB drive and keep a physical copy.
Step 5 — Request a different technician or escalate to a regional Nissan field service engineer if the local dealer cannot fix the problem after two visits. Ask the dealer to escalate to NNA (Nissan North America) Regional Technical Assistance. Document that request on the repair order and note any response.
The QX60 L51 is a genuinely redesigned vehicle that landed with a genuinely troubled quality record. Six recall campaigns in three model years is notable for any luxury brand — and the volume of seat-related defects (four separate campaigns) is unusual enough to suggest a production-process problem that Nissan and Infiniti needed longer to fully resolve.
What concerns us most, though, is what the recalls do not cover: the transmission shifting to neutral while drivers are at highway speed. Nissan Techline has internally acknowledged the pattern and has directed dealers toward a specific diagnostic path — but no recall has been issued, and not every dealer is finding the fuel pump problem before an owner is stranded or worse. The NHTSA complaint database reflects 64 reports across just three model years; the cross-platform Pathfinder has 132 in a single model year alone.
If you own a 2022-2024 QX60 and have been to the dealer for powertrain, safety-system, or infotainment issues without a permanent fix, your repair history may already support a Song-Beverly claim. Get your repair orders in order now, while the events are fresh and the warranty is active.
— The Margarian Law team
If your 2022, 2023, or 2024 Infiniti QX60 has been to the dealer for powertrain issues, seat defects, infotainment failures, or ADAS malfunctions — and the problem keeps coming back — you may have options under California's lemon law. Margarian Law has handled thousands of lemon-law cases and offers a free, confidential case review. There are no fees unless we recover for you.
Multiple owners of the 2022-2024 Infiniti QX60 have filed NHTSA complaints describing the nine-speed automatic transmission shifting itself into Neutral without driver input — at speeds ranging from city traffic to 70 mph on the highway. Nissan Techline's documented response (see NHTSA ODI 11602339) pinpoints low-pressure fuel pump (LPFP) failure as the root cause: when fuel pressure drops below specification, the transmission control module shifts the ZF 9HP58 to neutral as a protective fail-safe. The fix is LPFP replacement. However, the defect has not yet triggered a recall, and not all dealers proactively test fuel pressure when the neutral-shift complaint is presented. If your QX60 has shifted to Neutral on its own, take it to the dealer immediately and ask them to contact Nissan Techline for LPFP pressure testing per the known Techline guidance. Document every visit with a written repair order — multiple unrepaired attempts for a safety defect may support a California lemon-law claim.
The 2022-2024 Infiniti QX60 (L51 generation) is covered by six NHTSA recall campaigns as of mid-2026. Four campaigns address seat-related defects: a missing second-row seat-track bolt (22V111000), a second-row seat that fails to lock in position (23V108000), a driver seat whose frame welds can detach from the rear bracket (23V268000), and a front seat belt pretensioner with a missing rivet (24V176000). The fifth recall (23V814000) covers all 2022-2024 QX60s for an Adaptive Front-Light System software defect that causes headlights to aim downward at highway speeds. The sixth (24V154000) covers 2024 QX60s for a driver airbag inflator that can absorb moisture and deploy improperly. All six are safety recalls — they are not cosmetic. Check nhtsa.gov with your VIN to confirm whether the remedies have been performed on your specific vehicle, and contact your Infiniti dealer to schedule any outstanding repairs.
Possibly yes — if the stall has happened more than once and the fuel pump was replaced without permanently resolving the issue. NHTSA's complaint database shows multiple 2023 QX60 owners reporting fuel pump failures at 20,000 to 43,000 miles, with at least one owner having the pump replaced twice. A sudden loss of propulsion while driving is a safety defect under California's Song-Beverly Consumer Warranty Act. For safety defects, Song-Beverly presumes the vehicle qualifies for a buyback or replacement after just two failed repair attempts during the warranty period. The key is documentation: keep every repair order, even ones where the dealer says 'unable to duplicate.' If the stall or loss of drive has occurred at least twice and the car has been to the dealer for it without a permanent fix, a free case review with a lemon-law attorney is worth your time.
No — a 'cannot duplicate' repair order still counts as a repair attempt under California's Song-Beverly Act. The law does not require the dealer to reproduce the defect in order for a visit to count. What matters is that you brought the vehicle in for the same safety complaint, the dealer attempted to diagnose it, and it was returned to you unrepaired. Three important steps protect your record: First, write a specific, detailed description of the neutral-shift event (date, speed, traffic conditions, what the car did) and ask the dealer to copy it verbatim onto the repair order — not a paraphrase. Second, ask whether Nissan Techline was contacted; if so, get the Techline case number on the repair order. Third, keep a personal log of every event with date and location, and preserve any dash-cam footage. Nissan Techline has already acknowledged the pattern in repair records (ODI 11602339), so a can't-replicate result does not mean the manufacturer is unaware — it may simply mean the local technician hasn't followed the Techline diagnostic path.
Yes — it is a documented complaint pattern, though not yet a formal recall. NHTSA complaint ODI 11511101 describes a 2023 QX60's ProPilot Assist 2.0 applying full emergency braking at 40-50 mph with no obstacle present, with such force that the owner believed they had been rear-ended. The same defect appears on the platform-sharing Nissan Pathfinder R53 (NHTSA ODI 11547880), where the system was confirmed to read an exit-ramp speed limit sign (20 km/h) and automatically brake from highway speed. The forward-facing camera in the QX60 L51 also shuts down completely in high-cabin-temperature conditions ('Unavailable High Cabin Temperature'), meaning all ProPilot functions are lost when parked in direct sun. If your QX60 has phantom-braked and you've brought it to the dealer without a fix, document that visit carefully — a safety defect repaired twice without success may qualify under Song-Beverly.
Return to the dealer and report the specific symptom — and make sure that symptom is written on the new repair order by name, not just as 'seat issue.' The four seat-related NHTSA campaigns for the QX60 L51 (22V111000, 23V108000, 23V268000, 24V176000) all address distinct failure modes: a missing seat-track bolt, a seat that fails to lock, a seat frame weld that can detach, and a seat belt pretensioner with a missing rivet. If the recall repair was performed but the seat is still loose, moves unexpectedly, or the seat belt pretensioner was not properly secured, that is a second repair attempt for a safety defect. Under California's Song-Beverly Act, two failed repair attempts for a safety defect create a legal presumption that the vehicle qualifies for a buyback or replacement. Gather your recall completion paperwork, your current repair order, and any photos or video of the seat behavior, and contact a lemon-law attorney for a free evaluation.
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