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Low-Pressure Fuel Pump Control Module Software Error — Recall 17V476000 (2017)
engine stalls while driving; vehicle will not start; loss of power; fuel pump recall
Drivability/Reliability2017
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2017-2022 Infiniti Q60 steering failure, engine problems, airbag sensor issues & 5 recalls. California lemon law buyback options explained.
You chose the Infiniti Q60 for the same reason everyone does: it looks like a Japanese exotic, drives through a turbocharged V6, and promises the kind of sport-coupe credibility that other luxury brands sell for twenty thousand dollars more. The stacked InTouch screens, the Direct Adaptive Steering, the Red Sport 400 badge — this was supposed to be the car that finally made Infiniti serious. Instead, a meaningful number of owners have found themselves arguing with dealers about engine metal shavings, an $18,000 passenger airbag sensor, and a steer-by-wire system that locked up on the freeway with 350 miles on the odometer.
The Q60 — produced from 2017 through 2022 on the V37 platform shared with the Q50 sedan — carries five NHTSA recalls covering fuel pump software, dual rearview-camera failures, rear seat belt locks, and ECM stall logic. But the recall record understates the owner experience. The NHTSA complaint database documents a parallel universe of problems: VR30DDTT twin-turbo engines losing coolant silently until the head gasket breaches; Direct Adaptive Steering units failing within the first month; passenger occupant sensors that disable the front airbag and require a full seat frame replacement costing more than a used car; twin touchscreens going dark at highway speed. Dealers, by multiple owner accounts, default to 'cannot replicate' — a response that is both frustrating and, under California law, legally irrelevant if the symptom recurs.
The Q60 is not a fatally flawed vehicle. Many owners drive theirs without incident. But the issues documented here — particularly the VR30DDTT engine durability concerns, the DAS steering failures, and the OCS sensor pattern — are serious enough that any California owner who has made multiple warranty-covered repair visits deserves to understand what the Song-Beverly Consumer Warranty Act actually guarantees them.
The issues owners report most, ranked by severity — each one verified against a cited NHTSA source.
engine stalls while driving; vehicle will not start; loss of power; fuel pump recall
backup camera blank; screen goes black in reverse; rearview camera distorted
driver seat cushion loose; seat fastener recall; seat may not stay secured
engine knocking; engine stalls; sudden loss of power; check engine light; engine failure recall
backup camera blank; screen goes black in reverse; rearview camera distorted
steering wheel suddenly becomes very stiff or locks up; power steering warning light (steering wheel with exclamation) illuminates; loss of steering assist at highway speed; steering wheel hard to turn; DAS fault; vehicle requires tow; failure at very low mileage (under 2,500 miles)
A settled Margarian Law case on this exact model, published with the actual settlement math.
Open any defect for the symptoms and why it matters for a California lemon-law claim. Each is tied to a cited NHTSA source.
engine stalls while driving; vehicle will not start; loss of power; fuel pump recall
Recall 17V476000 covers 2017 Q60 vehicles with the 2.0L engine whose Fuel Pump Control Module (FPCM) software allowed the main tank to run too low, stalling the engine. If your Q60 stalled before the recall was performed, or if the FPCM reprogramming did not permanently resolve stalling, those pre- and post-repair visits are each a qualifying repair attempt under Song-Beverly. A dealer cannot claim the recall extinguished the claim if the stall continued afterward.
Nissan will notify owners, and Infiniti dealers will reprogram the Fuel Pump Control Module (FPCM) with corrected software, free of charge. The recall began August 29, 2017. Owners may contact Infiniti customer service at 1-800-662-6200.
backup camera blank; screen goes black in reverse; rearview camera distorted
Recall 19V654000 addresses a 2018-2019 Q60 backup camera setting that could be adjusted to blank the rear image, violating FMVSS 111. If your Q60 went to the dealer for a blank or distorted rear camera multiple times before or after this recall update, those visits count as repair attempts. Note that the broader InTouch screen-blackout issue (see iss-09) may exist alongside this specific recall defect and is not resolved by the 19V654000 software update alone.
Nissan will notify owners in phases, having dealers update the back-up camera settings software, free of charge. The recall began November 11, 2019 and all affected VINs should be activated. Owners may contact Nissan customer service at 1-800-867-7669 or INFINITI customer service at 1-800-662-6200.
driver seat cushion loose; seat fastener recall; seat may not stay secured
Recall 20V145000 addresses 2020 Q60 rear seat belt assemblies whose dual-mode locking sensor may not lock properly in a multi-impact crash, failing to restrain the occupant. If your Q60 had its rear seat belt assembly inspected but not replaced, or if the replacement belt exhibited the same symptom, the owner may present a California Song-Beverly claim based on continued safety-system non-conformity. Seat belt restraint system defects are treated seriously by Song-Beverly because of their direct connection to occupant injury.
Nissan will notify owners, and dealers will inspect the rear seat belt assembly production dates, and replace the assemblies, as necessary, free of charge. The recall began May 4, 2020. Owners may contact Nissan customer service at 1-800-867-7669.
engine knocking; engine stalls; sudden loss of power; check engine light; engine failure recall
Recall 21V234000 covers 2021 Q60 vehicles where the ECM incorrectly cuts fuel supply after rapid acceleration, stalling the engine at speed. If the dealership programmed the ECM but the stall or limp-mode condition returned, or if you experienced the stall before recall notification, each dealer visit for the symptom counts under Song-Beverly's reasonable-number-of-attempts standard. The 2021 MY is still within Infiniti's 5-year/60,000-mile powertrain coverage for many owners, making warranty-backed repair refusals particularly actionable.
INFINITI will notify owners, and dealers will reprogram the ECM software, free of charge. The recall began on May 25, 2021. Owners may contact INFINITI customer service at 1-800-662-6200. INFINITI's number for this recall is R20C5.
backup camera blank; screen goes black in reverse; rearview camera distorted
Recall 21V599000 addresses a 2021 Q60 AV control unit software error that deactivates the screen and blanks the rear-view camera image. This is a distinct software bug from the 2018-2019 recall (19V654000, see iss-02), though both disable FMVSS 111-required rear visibility. Owners whose screen blackout continued after the 21V599000 software update — or who also experience broader InTouch freeze issues — should document each return visit as a separate warranty repair attempt; the distinct symptom pattern may support an additional Song-Beverly count.
Dealers will update the control unit software, free of charge. Owner notification letters were mailed September 14, 2021. Owners may contact Nissan customer service at 1-800-867-7669. Nissan's number for this recall is R21A9.
steering wheel suddenly becomes very stiff or locks up; power steering warning light (steering wheel with exclamation) illuminates; loss of steering assist at highway speed; steering wheel hard to turn; DAS fault; vehicle requires tow; failure at very low mileage (under 2,500 miles)
Sudden loss of steering control at highway speed is a core safety defect. Under California's Song-Beverly Act, an owner whose Q60 has been presented to an Infiniti dealer two or more times for DAS steering lock-up — with the defect persisting or recurring — may establish a reasonable-number-of-attempts claim. Dealer cannot-replicate notes do not extinguish the claim if the owner has video evidence or if the DAS control unit was replaced; keep all repair orders documenting each visit.
DAS control unit software update; if software update does not resolve, full DAS unit replacement (dealer documented multiple unit replacements under warranty per NHTSA complaint records). No recall issued as of Jun 30, 2026.
excessive oil consumption between service intervals; coolant level dropping without visible external leak; white smoke from exhaust; rough idle; loss of power; engine knocking or rattling; metal shavings in oil pan; no cabin heat (early sign of coolant loss); check engine light; engine stalls or goes into limp mode; turbocharger noise; engine failure requiring long-block replacement
Engine failure requiring major powertrain work is the archetype of a Song-Beverly 'substantial impairment of use, value, or safety.' Owners who presented the vehicle in-warranty for oil consumption, coolant loss, or check-engine warnings before catastrophic failure — and were told the car was 'within spec' — may have a strong did-not-repair claim if the defect manifests within the warranty period. Secure all service records showing coolant top-offs, oil consumption checks, and any related TSB work performed.
Head gasket replacement followed by engine long-block inspection; if bearing damage found, engine long-block replacement. Turbocharger replacement if turbo is seized. Repair costs $10,000-$36,000 out-of-warranty. Infiniti extended warranty (CPOE) sometimes covers if presented in-warranty; coverage disputes are common.
airbag warning light on dash; 'passenger airbag off' indicator stays on even with adult passenger seated; passenger airbag fails to arm; SRS fault code on scan; dealer diagnoses failed OCS unit or seat frame sensor
A disabled passenger airbag is a safety defect under FMVSS 208. If the OCS failed during the original 4-year/60,000-mile Infiniti powertrain warranty or the 3-year/36,000-mile basic warranty, and the dealer's repair was unsuccessful or prohibitively priced, the owner may have a California Song-Beverly claim. The $8,000-$18,000 repair cost and Infiniti's pattern of refusing to extend the existing recall to the Q60 are directly relevant to the unreasonable-number-of-attempts analysis.
Full passenger seat frame replacement at $8,000-$18,000+ (parts + labor). OCS unit replacement alone is not offered as a standalone repair. A recall was issued for this defect on QX50/QX60 models but has not been extended to the Q60 as of Jun 30, 2026; owners have petitioned NHTSA for investigation.
upper or lower InTouch screen goes completely black; screen freezes mid-use; system reboots spontaneously while driving; rear backup camera image disappears while in reverse; navigation unavailable; audio controls unresponsive; dealer unable to replicate on inspection
While a blank infotainment screen may seem minor, the Q60 InTouch system controls rearview camera display — a FMVSS 111 requirement. If the screen blackout disables the backup camera, the vehicle is arguably unsafe to operate in reverse. Owners who have had multiple software reloads without durable resolution, or who were refused repair on grounds that the defect was non-reproducible, should document every dealer visit with a repair order noting the complaint even if the dealer lists 'unable to duplicate.'
AV control unit software update (covered by recall 19V654000 for 2018-2019 MY; recall 21V599000 for 2021 MY); if software update does not resolve, AV control unit hardware replacement. 2017, 2020, and 2022 MY owners with the same symptom may need to separately petition for warranty coverage.
serpentine/accessory belt snaps without warning; squealing or chirping belt noise at 1,500-3,000 rpm; loss of power steering assist after belt failure; AC suddenly stops working; battery warning light after belt snaps; engine component damage from belt debris; dealer advises AC compressor alignment bulletin
Sudden loss of power steering at speed is a safety defect. If the owner presented the Q60 to an Infiniti dealer for belt chirping or power steering noise and was told 'normal' or directed to a customer-pay bulletin, that constitutes a warranty-repair attempt. Under Song-Beverly, requiring an owner to pay for a repair that addresses a defect existing at sale is itself a warranty violation and supports a claim if the defect later causes safety consequences.
AC compressor realignment per OEM service procedure (owner complaint records indicate Infiniti classified this as owner-expense); belt replacement; if belt debris causes additional component damage, coolant pump, alternator, or power steering pump replacement may also be required.
harsh or jerky gear changes especially 1st to 2nd; transmission shudder on light throttle; screeching or clunking noise during upshifts; RPM flare then drop during acceleration; delayed engagement from park or reverse; transmission going into limp mode; torque converter replacement required
Transmission shudder and harsh shifting on a sport coupe that was marketed on its performance credentials constitutes impairment of value and use under Song-Beverly. If the condition required two or more dealer visits within the warranty period and the transmission was either not repaired or the fix proved temporary, the owner may satisfy the reasonable-number-of-attempts standard. Document all transmission fluid service records and repair orders noting the shifting complaint.
TCM software update (often combined with recall 21V234000 ECM update for 2021 MY); transmission fluid and filter service with OEM-spec fluid; torque converter replacement if shudder persists. In severe cases: valve body or full transmission replacement.
loud bang or pop from roof without impact; sunroof glass shatters spontaneously at highway speed; glass explodes inward into cabin; no external object impact identified; glass debris in cabin
Spontaneous shattering of the sunroof while the vehicle is in motion is a safety defect. If it occurred during the warranty period and Infiniti declined to accept responsibility or the replacement glass later exhibited the same defect, the owner may have a Song-Beverly claim. The unpredictable, non-impact nature of the failure makes it difficult for the dealer to claim owner misuse.
Sunroof glass panel replacement. No OEM recall has been issued for the Q60 sunroof as of Jun 30, 2026. Owners should file an NHTSA safety complaint (safercar.gov) to support any future investigation.
remedy available
Nissan North America, Inc. (Nissan) is recalling certain 2021 Infinity Q50, Q60, and QX80 vehicles. A software error may deactivate the audio/video control unit screen, preventing the rear-view image from displaying. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard number 111, "Rear Visibility."
remedy available
Nissan North America, Inc. (INFINITI) is recalling certain 2021 INFINITI Q50 and Q60 vehicles. After detecting rapid acceleration, the Engine Control Module (ECM) may incorrectly reduce engine power and reduce fuel supply to the engine.
remedy available
Nissan North America, Inc. (Nissan) is recalling certain 2020 Infiniti Q60 vehicles equipped with rear seat belt assemblies with a dual-mode locking mechanism. The seat belt webbing sensor locking mechanism may not lock as intended.
remedy available
Nissan North America, Inc. (Nissan) is recalling certain 2018-2019 Nissan Altima, Armada, Frontier, Kicks, Leaf, Maxima, Murano, NV, NV200, Pathfinder, Rogue, Rogue Sport, Sentra, Titan, Titan Diesel, Versa Note and Versa Sedan vehicles, as well as Infiniti Q50, Q60, QX30 and QX80 vehicles. Additionally included are 2019 Nissan GT-R and Taxi and Infiniti QX50, QX60, Q70, Q70L vehicles. The back-up camera and display settings can be adjusted such that the rear view image is no longer visible and the system will retain that setting the next time the vehicle is placed in reverse. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard (FMVSS) number 111, "Rear Visibility."
remedy available
Nissan North America, Inc. (Nissan) is recalling certain 2016-2018 Infiniti Q50 and 2017 Infiniti Q60 vehicles equipped with a 2.0L engine. Incorrect Fuel Pump Control Module (FPCM) software may allow the fuel level in the main tank to be too low to supply fuel to the engine, causing the engine to stall while driving.
Every item below comes from this vehicle's documented defects. The more you recognize, the more a free case review is worth your time.
California's Song-Beverly Consumer Warranty Act (Civil Code § 1793.2) requires Infiniti to repair a warranty defect within a reasonable number of attempts or repurchase/replace the vehicle. It applies to any new or CPO vehicle purchased in California during its factory warranty.
DAS steering lock-up: two or more dealer visits satisfies the 'reasonable number' standard — sudden steering loss is a serious injury risk, the lowest threshold under Song-Beverly.
VR30DDTT engine: if coolant loss was presented in-warranty and dismissed as 'within spec' before catastrophic failure, the defect existed at sale and the manufacturer remains liable even if symptoms appeared gradually.
OCS airbag sensor: a disabled airbag is a safety defect. If the sensor failed in-warranty and Infiniti's only remedy — a $8,000-$18,000 seat replacement — was not covered, Infiniti may have failed its obligation.
InTouch screen / camera: recurring blackouts with no durable fix are repeated unsuccessful repair attempts. FMVSS 111 camera compliance gives the defect regulatory weight beyond mere inconvenience.
Two or more visits for the same defect, or 30+ cumulative days out of service, is the starting point. This is general information, not legal advice. Law as of Jun 30, 2026.
“Could not duplicate” doesn't mean the defect isn't real. Here's exactly what to do to protect a potential California lemon-law claim.
Document the moment it happens. Photos, video, and screenshots of any warning lights — with the date and the mileage.
Get a repair order every visit — even “found nothing.” That paperwork is the foundation of a claim.
Check your VIN at nhtsa.gov/recalls. Note any recall that has no available remedy yet.
Track your out-of-service days. California law counts the cumulative days your vehicle spends in the shop.
Keep loaner & rental records. Alternate-transport paperwork during long repairs matters.
Save everything in one place. Symptoms, dates, repair orders, and every repeat visit — the intermittent ones especially.
The Q60's DAS steering, InTouch screen, and engine noise complaints frequently receive 'cannot replicate' responses. Counter them specifically:
1. Film the symptom before you go. Record the stiff steering, black screen, or belt chirp on your phone. Timestamp the video and back it up. Courts accept video; dealers cannot argue with footage.
2. Give the service writer a written description — exact symptom, speed, RPM, frequency, warning lights. Ask them to include your exact wording on the repair order verbatim, not paraphrased.
3. Read the RO before leaving. If it says 'unable to replicate,' ask the advisor to document the specific diagnostic steps taken — fault codes checked (including stored/pending), software versions inspected, and any parts replaced. Get the full DMS printout if possible.
4. For DAS steering: ask whether the DAS control unit was interrogated for stored faults, whether the steering angle sensor was calibrated, and what software version is installed. Get part numbers if the unit is replaced.
5. For VR30DDTT coolant: request a combustion-gas (CO2) leak-down test in addition to a pressure test — a pressure test can pass even with early head gasket seepage. Ask for the test result in writing on the RO.
6. For OCS airbag: if the dealer 'clears' the fault without replacing the sensor, that still counts as a qualifying repair attempt. Each visit for the same unresolved defect counts under Song-Beverly.
The Infiniti Q60 is a legitimately appealing sport coupe saddled with some of the most expensive and hardest-to-diagnose defects in its segment. The DAS steering system's early-build failures are the kind of problem that should have triggered a safety recall; the OCS sensor situation — where an identical recall exists for sister vehicles but not for the Q60 — looks difficult to defend under any reasonable consistency standard. VR30DDTT engine durability at 40,000-80,000 miles is a legitimate concern backed by NHTSA ODI complaint records, not anecdote. Any Q60 owner who has made two or more warranty visits for the same unresolved issue should treat that as a starting point for a conversation with a California lemon-law attorney, not an ending point with the dealer.
— The Margarian Law team
If your Infiniti Q60 has been to the dealer two or more times for steering failure, engine problems, an airbag warning, or a recurring camera or screen issue — and the repair didn't hold — you may have California lemon-law rights. Margarian Law has handled thousands of lemon-law cases and offers a free case review with no obligation. Your repair orders are the starting point.
The 2017-2018 Infiniti Q60 uses a Direct Adaptive Steering (DAS) system — a steer-by-wire design with no mechanical linkage between the steering column and front wheels at low to moderate speeds. When the DAS control unit detects a fault, the system can seize or severely restrict steering feel, often accompanied by a steering wheel exclamation warning light. Multiple owners have reported this happening within the first 500-2,500 miles of ownership. Infiniti dealers have addressed individual cases with DAS unit replacement, but no NHTSA recall has been issued for this defect as of Jun 30, 2026. If your Q60 has returned to the dealer two or more times for this issue under warranty, document every visit and keep your repair orders — that repair pattern is the foundation of a Song-Beverly warranty claim in California.
Yes. If your Q60's 'Passenger Airbag Off' indicator stays lit even when an adult is seated, the Occupant Classification Sensor (OCS) in the passenger seat rail has likely failed. This disables the passenger front airbag entirely, leaving your passenger unprotected in a crash. Multiple Q60 owners have been quoted $8,000 to $18,000 for the full seat-frame replacement that Infiniti requires to fix the sensor. An identical recall was issued for the QX50 and QX60 for the same defect, but as of Jun 30, 2026 Infiniti has not extended it to the Q60. If your OCS failed during the warranty period (3-year/36,000-mile basic or 4-year/60,000-mile powertrain for safety systems), Infiniti may be responsible for the repair at no charge. California owners who were refused warranty coverage or who saw the warning light return after repair should consult a lemon-law attorney.
Oil consumption combined with coolant loss (without a visible external leak) is a warning sign of a head gasket breach in the VR30DDTT 3.0L twin-turbo V6. When the gasket fails, coolant enters the combustion chamber and is burned off — hence the disappearing coolant and sometimes white exhaust smoke. If left unaddressed, coolant contaminating the oil destroys main bearings and can lead to complete engine failure requiring a $10,000-$36,000 long-block replacement. The 2.0L Mercedes-sourced M274 engine in early-build Q60s can also show crankcase ventilation code P052E causing oil consumption from a different mechanism. If your dealer told you coolant loss was 'within spec' or 'normal' during the warranty period and the engine later failed, that in-warranty visit is a qualifying warranty repair attempt under California's Song-Beverly Act, even if the dealer did not actually repair anything.
Two NHTSA recalls address screen-blackout defects on the Q60: recall 19V654000 (2018-2019 MY) covers a camera settings bug that allows the rear image to be blanked; recall 21V599000 (2021 MY) addresses an AV control unit software error that deactivates the entire screen. Both fixes are software updates performed free of charge at an Infiniti dealer. However, a broader spontaneous InTouch screen freeze pattern — where one or both screens go black without a specific setting or software trigger — is reported across all Q60 model years (see NHTSA ODI 11389071). If the recall was completed but your camera or screen is still blanking, your Q60 may have a separate AV control unit hardware failure requiring replacement. Document each visit with a repair order. California owners with recurring screen or camera failures after multiple dealer visits may have warranty rights under Song-Beverly.
Yes — the 2017-2022 Infiniti Q60 has five NHTSA safety recalls. 17V476000 (2017, 2.0L): fuel pump software stall risk. 19V654000 (2018-2019): backup camera settings software. 20V145000 (2020): rear seat belt locking sensor. 21V234000 (2021): ECM software stall after hard acceleration. 21V599000 (2021): AV unit software blanking rear camera. All repairs are free at any Infiniti dealer. Verify your VIN at recalls.nhtsa.dot.gov. If a recall repair was performed but the defect recurred, or if you experienced the symptom before the recall was completed, those events may support a California lemon-law claim in addition to the free fix.
Possibly. California's Song-Beverly Act requires Infiniti to repair a defect within a reasonable number of attempts or repurchase the vehicle. Two visits suffice for safety defects — DAS steering lock-up or a disabled passenger airbag qualify. Four or more visits apply to significant non-safety issues like VR30DDTT engine problems or recurring InTouch screen blackouts. The vehicle also qualifies if it spent 30 or more cumulative days out of service for warranty work. A qualifying buyback refunds your down payment, monthly payments, and registration fees, minus a mileage use deduction. This is general information, not legal advice. Law as of Jun 30, 2026.
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