Symptoms Vehicle completely dead with no electrical activity after overnight or short periods of non-use; cannot open doors with key fob; no interior lights; requires jump-start; 12V battery replaced under warranty as early as 3,000–5,000 km / 4 months; repeat failures after replacement; Bluelink or scheduled charging sessions appear to discharge rather than maintain 12V battery; owners report needing 12V reset switch referenced in owner's manual that does not physically exist on vehicle.
Why it matters for your claim Sudden complete loss of power renders the vehicle inoperable — a substantial impairment. Multiple 12V replacements and repeat tow/jump-start events across same ownership period support a multi-repair nonconformity pattern. Owners report inability to charge vehicle normally, directly defeating the PHEV's core value proposition.
Typical fix 12V battery replacement under warranty (repeat replacements reported). ECM/HCU software updates partially mitigate. No dedicated recall; service campaign 9B4 referenced by dealers for battery management software (HEV-focused, PHEV overlap unclear).
Think this is your car? Get a free review →