Intermittent problems are the most common reason dealers mark a repair order 'unable to duplicate' or 'no trouble found.' That notation does NOT reset the clock on your lemon-law rights — it counts as a repair attempt. Here is how to protect yourself:
1. Write it down before you go. Before every dealer visit, write out exactly what you experienced: date, time, road conditions, speed, what warning lights appeared (or did not appear), and how long the symptom lasted. Hand the dealer a written description and ask them to attach it to the repair order verbatim.
2. Demand the repair order reflect your complaint. The repair order must record your complaint in your words, not just 'customer states no start.' If the RO does not match what you reported, correct it before you sign.
3. Ask specifically about open recalls. For a 2021–2024 Tahoe with a 6.2L engine, ask whether NHTSA recall 25V274 has been performed and documented. For brake concerns, ask about 24V674. For transmission concerns on a 2022 model, ask about 26V085. Get the recall completion documented on the repair order.
4. Keep every repair order and every loaner record. California's Song-Beverly Act looks at the number of repair attempts for the same or substantially similar defect, and at the total number of days the vehicle has been out of service. Days in a loaner count.
5. Do not let the dealer test-drive only. For an L87 engine knock complaint, the recall protocol requires an active engine inspection — not just a road test. If the dealer tells you 'we drove it and it ran fine,' ask for the inspection results in writing.
6. If the problem returns after a software-only fix, go back. Engine knock that returns after an oil-change remedy, brake warning issues that persist after an OTA update, or infotainment reboots after reprogramming are all additional repair attempts. Each visit to the dealer strengthens your record.