Brake vacuum pump failures are intermittent and often progressive — the pump may work fine on a cold-morning dealer test drive but fail under sustained driving load. Here is how to build a record that stands up if the dealer writes 'cannot duplicate':
1. Write down the exact circumstances every time the pedal feels hard: date, mileage, how long you had been driving, road speed, outside temperature. Take a photo of the odometer immediately after any incident.
2. Ask the dealer in writing to diagnose the vehicle specifically per TSB PIP5835 and the referenced repair bulletin TSB 21-NA-268. These are GM's own internal documents acknowledging possible brake pedal effort increase due to vacuum pump failure on 2018-2022 Equinox and Terrain models. Put the bulletin numbers on the repair order.
3. Request that the dealer check the engine oil for metal contamination. The class action complaint alleges that when the vacuum pump shatters internally, debris can enter the engine oil circuit. Oil analysis results are concrete, documentable evidence.
4. File an NHTSA complaint at nhtsa.gov/report-a-safety-problem even if the dealer found nothing. Your complaint joins the public record and contributes to the dataset that regulators use to decide whether to open a recall investigation.
5. Keep every repair order — including 'no fault found' write-ups. Under California's Song-Beverly Act, each visit for the same concern is a repair attempt, regardless of whether the dealer reproduced the fault.
6. For the 2021 fuel pump stall (recall 23V013): verify at recalls.nhtsa.gov that the remedy has been performed on your VIN. If it has not, demand the repair in writing. If it was performed and you stalled again, that second event is powerful evidence.