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Case result · Suspension / Chassis

AMG Suspension Failures Put This GLE 53 on a Tow Truck Twice — $74,960 Recovered

The down payment and every monthly payment came back, and the loan was paid off.

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$74,960recovered for the client
1.07xthe statutory refund
54countable days out of service
3repair visits

The math

What this client actually received

Every figure below comes from the settlement documents in this case. Nothing is rounded up, and nothing is left out.

What the client received

Statutory refundThe formula written into the Song-Beverly Act $69,811.35
Civil penaltiesAwarded where the manufacturer's failure was willful plus$5,149.50
Paid to the client $74,960.85
Loan / lease balance cleared$35,190.22Paid directly to the lender by Mercedes-Benz USA, LLC, on top of the figure above
Attorney fees$0Paid by the manufacturer, not the client
Vehicle
2023 Mercedes-Benz GLE 53
VIN
4JGFB6BB5PA••••••
Bought
New
Contract
Finance
Miles at delivery
4
Price
$91,995.00
Manufacturer
Mercedes-Benz USA, LLC
Outcome
Buyback + civil penalties
  • $74,960.85 to the client
  • $35,190 loan paid off
  • 54 days in the shop
  • 35-day single repair visit

The case

AMG air suspension failed twice — ‘Max 50 mph’ warnings, the SUV sitting on the ground, towed in both times

Our client bought a new 2023 Mercedes-AMG GLE 53 with $30,000 down. At 9,890 miles it was towed in with the check engine, ABS and traction control lights on and an 'Active Brake Assist inoperative' warning.

A loose harness pin had damaged the left front wheel speed sensor. The bigger problem came next: a warning not to exceed 50 mph, with the SUV sitting very low. It was towed in again, and the dealer found an electrical fault in the air suspension system and replaced a level sensor. Months later the 'Max speed 50 mph' warning returned, the suspension went rigid, and the dealer found a damaged connector housing at the AMG Ride Control unit, along with a coolant-level fault.

The repair record

54 countable days out of service

Three visits and 54 days in the shop, including one visit that lasted 35 consecutive days. Every day was on a verified defect.

  1. 012 days

    9,890 miles

    Towed in: check engine light, ABS and traction control lights, 'Active Brake Assist inoperative'

    What the dealer did

    Loose harness pin had damaged the left front wheel speed sensor; sensor and harness replaced. Recall 2023040011 (rear door trim bars) inspected

    • Left front wheel speed sensor
    • Wheel speed sensor harness
    Counts toward days out of serviceVerified
  2. 0217 days

    23,433 miles

    Towed in: suspension warning ('do not exceed 50 mph'), vehicle sitting very low, check engine light and Active Brake Assist warnings

    What the dealer did

    Electrical fault in the air suspension control unit; left front axle level sensor replaced. Recall 2024040002 (48V ground) inspected

    • Air suspension control unit
    • Left front axle level sensor
    Counts toward days out of serviceVerified
  3. 0335 days

    27,348 miles

    Suspension warning with 'Max speed 50 mph'; suspension went very stiff; coolant level warning; check engine light

    What the dealer did

    Damaged connector housing at the AMG Ride Control suspension control unit replaced (right front level sensor code C152215); coolant level sensor fault, system low on coolant, pressure tested and topped off

    • Suspension control unit connector housing
    • Right front level sensor
    • Coolant level sensor
    Counts toward days out of serviceVerified

The turning point

Why the manufacturer paid

A suspension system that limits a performance SUV to 50 mph is a safety defect. When it fails twice, with more than 30 days out of service, the Song-Beverly Act requires the manufacturer to make the owner whole.

The result

How it ended

Mercedes-Benz repurchased the GLE 53 and paid off the $35,190.22 loan. Our client received $74,960.85: the $30,000 down payment and $47,390.20 in monthly payments, less the statutory mileage offset, for $69,811.35 in statutory damages, plus $5,149.50 in civil penalties/additional recovery.

What this case shows

If your car has been towed in more than once, that's more than an inconvenience. Keep your videos and repair orders.

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  • Attorney fees paid by the manufacturer in every case shown
  • $0 out of pocket
  • No confidentiality clauses, these numbers are real

About these results

Every case is different. Past results do not guarantee a similar outcome; results depend on the facts of each case.

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