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Case result · Electrical / Hybrid Battery

Hybrid Battery Warnings and Two Battery Replacements — Mazda Bought Back This CX-90

Seven trips to the dealer, 32 days in the shop, and the lease paid off.

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$9,818recovered for the client
1.30xthe statutory refund
32countable days out of service
7repair visits

The math

What this client actually received

Every figure below comes from the settlement documents in this case. Nothing is rounded up, and nothing is left out.

What the client received

Statutory refundThe formula written into the Song-Beverly Act $7,561.87
Civil penaltiesAwarded where the manufacturer's failure was willful plus$2,256.14
Paid to the client $9,818.00
Loan / lease balance cleared$40,482.31Paid directly to the lender by Mazda Motor of America, Inc., on top of the figure above
Attorney fees$0Paid by the manufacturer, not the client
Vehicle
2024 Mazda CX-90 Mild Hybrid
VIN
JM3KKEHC9R1••••••
Bought
New
Contract
Lease
Miles at delivery
30
Price
$56,000.00
Manufacturer
Mazda Motor of America, Inc.
Outcome
Buyback + civil penalties
  • $9,818 to the client
  • $40,482 lease paid off
  • 32 days in the shop
  • 7 repair visits

The case

i-stop, engine and hybrid-system warnings — two battery replacements, a headlight fault and a glitching screen

Our client leased a new 2024 Mazda CX-90. About a year into the lease, the dashboard began lighting up with i-stop, engine and hybrid-system malfunction warnings, and the infotainment screen started freezing.

The dealer confirmed a headlight-system fault and reprogrammed it under a Mazda bulletin. The electrical warnings were traced to a failing battery, and a replacement was ordered. On the next visit the lithium mild-hybrid battery was replaced. Mazda also issued recall MSP66 for the engine warning light and reprogrammed the powertrain modules. On the last visit, the warnings and screen glitches were back, now joined by an airbag system light.

The repair record

32 countable days out of service

Seven visits and 32 days in the shop, including two recall visits. Several visits ended with 'could not duplicate', but those days still counted toward the total.

  1. 013 days

    17,419 miles

    Transmission jerking above 30 mph; headlight system malfunction; infotainment glitching

    What the dealer did

    Headlight (AFS) fault confirmed and reprogrammed per bulletin 09-019/25; transmission and infotainment not duplicated (display software update)

    • Headlight system (AFS)
    • Transmission (not verified)
    • Infotainment (not verified)
    Counts toward days out of serviceVerified (headlight); rest not verified
  2. 027 days

    17,931 miles

    Navigation / CarPlay dropping and lagging; screen not responding (video provided)

    What the dealer did

    Could not duplicate; no repairs

    • Infotainment system
    • GPS
    Counts toward days out of serviceNot verified
  3. 031 day

    18,093 miles

    Recall visit

    What the dealer did

    Recall performed

    Counts toward days out of serviceN/A (recall)
  4. 046 days

    19,934 miles

    Vehicle freezing/glitching; i-stop, engine and hybrid system malfunction warnings; engine running poorly

    What the dealer did

    DTCs confirmed; battery determined to need replacement and ordered

    • Battery
    Counts toward days out of serviceVerified (2 issues)
  5. 057 days

    6,125 miles

    i-stop malfunction warning

    What the dealer did

    Replaced the lithium (mild-hybrid) battery; recall MSP66 (engine warning light) performed

    • Lithium battery
    Counts toward days out of serviceVerified
  6. 062 days

    21,480 miles

    Recall visit

    What the dealer did

    Recall MSP66: PCM and mild-hybrid module reprogramming

    Counts toward days out of serviceN/A (recall)
  7. 076 days

    25,676 miles

    Infotainment screen glitching; network malfunction light after battery replacement; i-stop malfunction light; airbag system light

    What the dealer did

    No codes found; no repairs

    • Infotainment
    • Battery
    • Airbag system
    Counts toward days out of serviceNot verified

The turning point

Why the manufacturer paid

Thirty days out of service is a key threshold under California lemon law. This vehicle passed it with verified electrical and battery failures, and the manufacturer's repairs weren't holding.

The result

How it ended

Mazda repurchased the CX-90 and paid off the $40,482.31 lease balance. Our client received $9,818.00: $7,561.87 in statutory damages plus $2,256.14 in civil penalties/additional recovery.

  • 09-019/25 (AFS headlight)

What this case shows

Warning lights that keep coming back aren't 'normal.' Photograph every warning and keep every repair order, including the visits where nothing was found.

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  • Attorney fees paid by the manufacturer in every case shown
  • $0 out of pocket
  • No confidentiality clauses, these numbers are real

About these results

Every case is different. Past results do not guarantee a similar outcome; results depend on the facts of each case.

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