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Case result · Electrical / Infotainment

$57,169 Recovered on a Chevrolet Colorado With Radio and Control Failures

Nearly 1.5× the statutory refund on a truck with 11 days in the shop.

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$57,169recovered for the client
1.49xthe statutory refund
11countable days out of service
5repair visits

The math

What this client actually received

Every figure below comes from the settlement documents in this case. Nothing is rounded up, and nothing is left out.

What the client received

Statutory refundThe formula written into the Song-Beverly Act $38,338.27
Civil penaltiesAwarded where the manufacturer's failure was willful plus$18,830.87
Paid to the client $57,169.13
Attorney fees$0Paid by the manufacturer, not the client
Vehicle
2023 Chevrolet Colorado LT
VIN
1GCPSCEKXP1••••••
Bought
New
Contract
Finance
Miles at delivery
14
Price
$38,748.29
Manufacturer
General Motors, LLC
Outcome
Buyback + civil penalties
  • $57,169.13 to the client
  • 1.49× the statutory refund
  • 5 repair visits
  • 10 verified repairs

The case

Radio blackouts, dead CarPlay, a blown speaker and unresponsive steering-wheel controls — five visits in four months

Our client paid $45,600 for a new 2023 Chevrolet Colorado LT. Within a year, the audio system started failing: loud static from the amplifier, a distorted speaker, and steering-wheel buttons that didn't respond.

The dealer replaced the right front speaker and the steering-wheel control switch for internal faults. The problems spread: the radio screen went black, Apple CarPlay stopped working, and the volume couldn't be adjusted. The dealer verified intermittent radio failures and replaced and reprogrammed the radio receiver. A week later the truck was back again with the same radio, CarPlay and steering-control complaints.

The repair record

11 countable days out of service

Five visits in under four months, with ten verified repairs across the speaker, controls and radio.

  1. 011 day

    16,625 miles

    Amp static noise at zero volume; front speaker distorted; steering-wheel back button unresponsive

    What the dealer did

    Diagnosis started; static not duplicated; recall N232411311 (fuel injector flow control) performed

    • Amplifier
    • Front right speaker
    • Steering wheel switch
    Counts toward days out of serviceMixed (speaker/switch verified; amp not verified)
  2. 021 day

    16,860 miles

    Front speaker still distorted; steering-wheel button still unresponsive

    What the dealer did

    Found internal speaker fault and internal switch fault; replaced right front speaker and steering-wheel favorites switch

    • Front right speaker
    • Steering wheel control switch
    Counts toward days out of serviceVerified (2 issues)
  3. 032 days

    20,358 miles

    Radio goes black, CarPlay not working, steering buttons dead, volume cannot be adjusted

    What the dealer did

    Diagnosed per radio procedure; radio replacement recommended

    • Radio
    Counts toward days out of serviceVerified
  4. 042 days

    20,633 miles

    Same radio/CarPlay/steering-button complaints

    What the dealer did

    Verified intermittent radio spikes and CarPlay failure; radio receiver replaced and programmed

    • Radio receiver
    Counts toward days out of serviceVerified (3 issues)
  5. 055 days

    20,806 miles

    Radio cutting in and out, CarPlay disconnecting, steering buttons not working; brake pad status reading 0%

    What the dealer did

    Vehicle at dealership; outcome not recorded in the itemization

    • Radio/CarPlay system
    • Steering wheel buttons
    • Front brakes
    Counts toward days out of serviceUnsure

The turning point

Why the manufacturer paid

Defects don't have to be dramatic to count. The truck had repeated, documented failures in the same system across five repair orders, and the manufacturer couldn't make it right.

The result

How it ended

GM paid $57,169.13 to our client: $38,338.27 in statutory damages (the purchase price less the statutory mileage offset and accessories) plus $18,830.87 in civil penalties/additional recovery.

What this case shows

Repeated electrical and infotainment defects can still be a lemon, especially when the dealer keeps replacing parts and the problem keeps coming back.

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  • Attorney fees paid by the manufacturer in every case shown
  • $0 out of pocket
  • No confidentiality clauses, these numbers are real

About these results

Every case is different. Past results do not guarantee a similar outcome; results depend on the facts of each case.

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